Job Description
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile efficient resilient and secure. As an AI-forward enterprise we are constantly pushing the envelope leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users devices and applications in any location.
Here impact in your role matters more than title and trust is built on results. We say impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive honest debate—we’re focused on getting to the best ideas faster. We build high-performing teams that can make an impact quickly and with high quality. To do this we are building a culture of execution centered on customer obsession collaboration ownership and accountability.
We value high-impact high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose thrive on solving complex challenges and want to be part of the team that’s helping to secure the AI age we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
We are looking for a Manager Technical Success Management to join our Technical Success department. This is a remote role based in Germany reporting to the Senior Director Technical Success Management .
You will lead a team of Technical Success Managers (TSMs) to drive customer success and retention by fostering strong relationships and ensuring seamless adoption of Zscaler’s Zero Trust platform. Your mission is to deliver exceptional customer experiences address business and security needs and accelerate product adoption through strategic leadership and hands-on support.
What you’ll do (Role Expectations)
- Lead and mentor your team to drive satisfaction retention and measurable growth
- Build relationships with stakeholders to ensure customer success and revenue expansion
- Communicate Zscaler’s value to diverse audiences and resolve technical or business challenges
- Collaborate cross-functionally to advocate for customer needs and enhance experiences
- Monitor KPIs like NPS renewals and product adoption to inform continuous improvement
Who You Are (Success Profile)
- You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment seeing ambiguity not as a hindrance but as the raw material to build something meaningful.
- You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
- You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution knowing that solving the hard problems delivers the biggest impact.
- You are a high-trust collaborator. You are ambitious for the team not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
- You are a learner. You have a true growth mindset and are obsessed with your own development actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
What We’re Looking for (Minimum Qualifications)
- 5+ years of experience in customer success account management or similar customer-facing roles
- 3+ years in a leadership position with a proven ability to build and lead high-performing teams
- Demonstrated success in driving customer adoption retention and satisfaction in your assigned region
- Experience building executive-level relationships and serving as the escalation point for customer incidents
- Strong analytical skills for identifying trends forecasting behavior and creating data-driven strategies
What Will Make You Stand Out (Preferred Qualifications)
- Experience managing customer relationships in a B2B SaaS environment ideally within cybersecurity or cloud services
- Solid understanding of networking and security technologies with familiarity in cloud computing solutions
- Industry certifications such as CISSP CCNP CCIE Network+ or equivalent as well as experience or certifications from cloud providers such as AWS Google and Microsoft
#LI-Germany
#LI-MP1
At Zscaler we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks and more!
Learn more about Zscaler’s Future of Work strategy hybrid working model and benefits here.
By applying for this role you adhere to applicable laws regulations and Zscaler policies including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race color religion sex (including pregnancy or related medical conditions) age national origin sexual orientation gender identity or expression genetic information disability status protected veteran status or any other characteristic protected by federal state or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal state and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled have long term conditions mental health conditions or sincerely held religious beliefs or who are neurodivergent or require pregnancy-related support.
Skills Required
- 5+ years of experience in customer success or similar roles
- 3+ years in a leadership position
- Experience building executive-level relationships
- Strong analytical skills
What the Team is Saying
Zscaler Compensation & Benefits Highlights
- Healthcare Strength—Health coverage spans multiple medical options with dental vision and extensive mental‑health support alongside specialized programs for cancer care gender‑inclusive care and menopause/andropause. Feedback suggests these offerings provide comprehensive support for employees and families.
- Parental & Family Support—Paid parental leave covers birthing and non‑birthing parents with additional disability time for birthing parents plus fertility coverage milk shipping and a paid ramp‑back option. Feedback suggests the package meaningfully supports family‑forming and return‑to‑work needs.
- Leave & Time Off Breadth—A hybrid work model pairs with flexible time off for salaried employees plus paid sick bereavement military leave and company holidays. Feedback suggests employees benefit from broad time‑off options alongside scheduling flexibility.
Zscaler Insights
What We Do
Zscaler accelerates digital transformation so our customers can be more agile efficient resilient and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users devices and applications in any location.
Why Work With Us
Our impact comes from how we work—every day in every decision as one team. Our values and leadership principles are more than words; they're our operating system. They fuel a culture of execution where trust transparency and accountability help us deliver meaningful results for our customers colleagues and our company. www.zscaler.com/culture
Gallery
Zscaler Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Similar Jobs
Zscaler
Sr. Partner Business Manager - Presidio
Zscaler
Site Reliability Engineer
Zscaler
Partner Business Manager - Optiv
Explore More
Date Posted
05/21/2026
Views
0