Customer Support Software Expert (Contractor)

Airframe

Customer Support Software Expert (Contractor)

Reposted 3 Hours Ago

Hiring Remotely in USA

Remote

100-150 Hourly

Expert/Leader

Information Technology • Software

Helping companies conquer AI software sourcing to thrive in the new token economy

The Role

Act as a Customer Support expert by sharing insights on software vendors guiding procurement evaluations and advising on product strategy.

Summary Generated by Built In

Airframe is an exclusive platform combining AI with expert insights to simplify software selection for leaders. Designed for and by software buyers it enables confident decisions by helping users discover the right software connect with experts and understand the evolving landscape. Hundreds of technology experts have joined Airframe to advise the most sophisticated buyers with advanced intelligence.

Position: Customer Support Software Expert (Contractor)

Type: Contract / Advisory

Compensation: $100–$150/ hour

Location: Remote

Commitment: 2-3 hours

Role Responsibilities

Deliver Expert Intelligence: Participate in structured discovery interviews to share unfiltered perspectives on Support software vendors tech stack integration and the reality of vendor management.
Decode the RFP Process: Provide context on how enterprise leaders actually evaluate tools. Share insights on scoring criteria "must-haves" vs. "nice-to-haves" and the nuances of the procurement cycle.
Validate Product Strategy: Act as a product advisor for the Airframe platform. Review our agentic AI workflows and provide critical feedback to ensure the product aligns with the real-world needs of modern Support leaders.

Qualifications

Senior Leadership: Current tenure as a Head of or Director in Customer Support or CX.
Technical Complexity: Experience managing a complex support organization and overseeing a multi-layered tech stack.
Strategic Mindset: Proven ability to move beyond queue management to design AI and automation strategies. Strong interest in Customer Support software and optimizations

Compensation & Legal

Rate: $100–150/hour
Classification: Independent Contractor (1099).

Skills Required

Current tenure as a Head of or Director in Customer Support or CX
Experience managing a complex support organization
Proven ability to design AI and automation strategies

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The Company

10 Employees

What We Do

Airframe is the AI intelligence platform for mid market and enterprise companies. We help organizations discover evaluate and manage their AI software stack turning fragmented vendor decisions into a repeatable defensible process

Why Work With Us

A verified network of 45000+ software practitioners sharing what actually happened after they adopted a tool not just whether they liked it. Real people. Real insights.We’re a small team with strong technical founders.