Manager, Technical Writing, SaaS Solutions

Position Summary:

The Manager, Technical Writing - SaaS Solutions (QuartzBio) will be responsible for managing a team of Technical Writers supporting the QuartzBio business unit in creating and tracking project-specific technical data documentation, including templating, drafting, versioning, and distribution to appropriate team members, and will contribute to technical writing tasks directly as needed. To accomplish this, the Manager, Technical Writing – SaaS Solutions will draft data transfer agreements (DTAs), data transfer specifications (DTSs), data management plans (DMPs), and other SaaS documentation and facilitate review and approval of documents. The Manager, Technical Writing – SaaS Solutions will maintain strong relationships with Project Management, Customer Success, Operations, and technical teams to develop, implement, and monitor processes, standards and templates for technical writing in the fast paced, high-growth QuartzBio business. 

Essential functions of the job include but are not limited to:

• Responsible for managing resources, timelines, and deliverables schedule for the technical writing team
• Reviews work product and provides guidance to technical writers as needed
• Leads continuous improvement efforts for technical writing, including best practices, standards, and templates for QuartzBio SaaS Solutions
• Works with internal teams to develop, to implement and to monitor processes related to technical documents, tracking, and statuses for use by internal and client-facing teams
• Monitors compliance with policies and standards
• Performs technical writing tasks as needed
• Manage the process of document creation, review, editing and approval across all of the involved and relevant key stakeholders ultimately responsible for the final approved internal release and distribution of the document
• Create and implement document templates, whether project specific or general, using Microsoft Office Programs including but not limited to Word, Excel, and Power Point
• Other duties as needed

Qualifications:

Minimum Required:

• Bachelor’s Degree in Information Technology, Life Sciences, or a related field
• 5 years of relevant experience writing technical documents or SaaS-related documentation

Other Required:

• Ability to read, write, speak fluently and comprehend the English language
• Must have excellent organizational skills with the ability to manage multiple tasks and interact effectively with multiple departments and levels internally as well as externally
• Advanced proficiency with Microsoft Word