Manager - UX Design

About the Role

The UX design manager who can lead and manage the India based UX designers.  We need a passionate senior leader who can inspire and mentor the team of designers we have to meet business needs. This person needs experience working with multiple stakeholders to provide best-in-practice design solutions across all platforms (desktop mobile app) and our complex family of brands. Experience designing for a platform that pays contractors (not direct hires) to help customers (Lyft Uber Airbnb LegalZoom etc.) a plus.

What You’ll Do

• Inspire mentor and develop a team of UX designers fostering a collaborative and innovative design culture.

• Oversee the creation and implementation of design strategies across all platforms (desktop mobile app) to align with business goals and enhance user experience.

• Collaborate with multiple stakeholders to gather requirements present design concepts and ensure cohesive user experiences.

• Manage design projects prioritize tasks and ensure timely delivery of high-quality design solutions.

• Conduct regular design reviews provide constructive feedback and ensure adherence to company standards and user-centric design principles.

• Participate in the recruitment process and support ongoing professional development to build and maintain a strong design team.

• Facilitate effective communication and collaboration with global teams participating in late evening calls/ meetings to ensure smooth project execution across time zones.

What We’re Looking For

• An excellent portfolio

• 10+ years of experience with UX/product design

• 3-5 years of design management experience

• A positive attitude and great collaboration skills with no ego

• Great written and communication skills

• A leader that can inspire and mentor the team and help them with their individual career growth

• Demonstrates familiarity with creating frictionless product design across desktop mobile and app.

• Experience working on a platform that connects external contractors with customers a plus

• Experience working on a B2C retail or tech product

• Experience working with Figma Microsoft Clarity Mouseflow Asana UserTesting

• It would be great if you have prior knowledge of tools like Google Analytics PowerBI etc for Data Analysis and gathering

• Evening person is essentially available for late evening and night meetings (for a healthy overlap with Ukraine and USA time zones)

• Experience working with dispersed/global teams

About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people.  We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12000+ doctors lawyers tech support mechanics vets home repair pros and more. In the last 20 years we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab Crosslink Capital and Glynn Capital Management.

Why Join the Team

With 1000+ employees we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together best of all you get to work at a hot company that’s (drum roll please) profitable!

Our JustAnswer Promise

We strive together to make the world a better place one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

• Data driven : Data decides not egos

• Courageous: We take risks and challenge the status quo

• Innovative: We're constantly learning creating and adapting

• Lean: We focus on customers using lean testing to learn how to serve them best

• Humble: Past success is not a guarantee of future success

If these things matter to you come join the team here at JustAnswer!

Work Environment

JustAnswer India has adopted a remote-first/hybrid work environment in most locations. Some teams occasionally have the option to meet in person for teaming collaboration or social events. With employee well-being as a top priority where legally permissible employees must be fully vaccinated against Covid-19 to attend these optional in-person events.

Our Commitment to Diversity

At JustAnswer we embrace workplace diversity. We believe diversity drives richer insights fuels innovation and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race color religion national origin age sex marital status ancestry physical or mental disability veteran status sexual orientation gender identity or any other protected status under all applicable laws regulations and ordinances.

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