Marketplace Account Manager

Upwork ($UPWK) is the world's work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

The Upwork Marketplace Success team brings our on-demand talent platform and services to medium and large businesses. As a Marketplace Account Manager, you will manage a portfolio of customers, develop new business from existing enterprise clients, and actively seek expansion opportunities to grow overall client revenue. This is a quota-carrying role where you will make a visible impact within our growing organization. This is a true career opportunity with tremendous professional and financial upside.

Responsibilities:

• Demonstrate a strong business case for Upwork through a consultative and value-driven sales process.

• Meet and exceed your sales goals through forging relationships with key decision-makers within target accounts with the end goal of securing new business and growing overall client revenue.

• Identify, prioritize, and track progress towards key account metrics and annual quota.

• Acquire new customers through research and outreach to clients on target lists.

• Stay current on our clients' business, industry, and key objectives and challenges so that you can be a trusted ally in providing thought leadership.

• Collaborate with internal teams to coordinate resources throughout the sales cycle, including sales engineering, program management, customer care, and product management.

• Present to a wide audience of potential buyers, including C-level and executive sponsors, both in person and virtually.

What it takes to catch our eye:

• Consistent achievement of sales goals in a large geographic territory closing service offerings.

• Industry expertise either in software, human capital management technology, staffing, or recruiting industry.

• Excellent communication skills and a consultative approach to identifying problems and finding solutions.

• Passion for Upwork and a strong motivation to bring in new customers to maximize revenue.

Change the world around you.

At Upwork, you'll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, we also hire full-time employees in 19 states in the United States.

At the core of our vibrant culture are shared values that form the foundation of our organization. These values revolve around trust, risk-taking, customer focus, and excellence. Our overarching mission is to create economic opportunities so that people have better lives. We foster an environment where individuals are encouraged to bring their authentic selves to work, nurturing personal and professional growth through development opportunities, mentorship programs, and participation in Upwork Belonging Communities.

We take pride in providing exceptional benefits to our employees. These include comprehensive medical insurance coverage for both you and your family, unlimited paid time off, a 401(k) plan with matching contributions, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. To explore these benefits in detail, as well as gain insights into our company values, working principles, and the overall employee experience, we invite you to visit our Life at Upwork page.

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.