Marketplace Operations Manager

WorkWhile is on a mission to help workers earn a better living and live better lives. More than 80 million Americans work hourly jobs — often with unpredictable schedules near-minimum wages and few benefits — leading to real financial instability. We're fixing that.

WorkWhile is evolving from a high-growth labor marketplace into a comprehensive workforce platform expanding our product suite to include Newday (our SaaS workforce management system) and WorkWhile Wallet (our fintech solution for worker earnings and credit). The result is a multi-business-model company with a genuinely complex interesting financial landscape.

Backed by Khosla Ventures and recognized by the Inc. 5000 for 10x growth we're disrupting the $650 billion staffing and recruiting market.

WorkWhile is looking for an experienced operator with a strong analytical skill set to lead our Events & Hospitality marketplace supply function. You will be responsible for setting and executing the strategy to enable us to win in this industry. You will own a P&L and work cross-functionally to deliver strong marketplace performance and economics.

• Own the P&L for our Events & Hospitality industry vertical allocating spend across levers to achieve company goals

• Manage day-to-day marketplace operations making sure we are matching supply and demand in all of our markets - and striving to make this more efficient through process improvements and better tooling

• Craft & execute on quarterly and yearly roadmaps to improve Hospitality performance in the long run developing playbooks & product backlog

• Collaborate with the data science team to forecast and manage WorkWhile’s future labor needs understand supply and demand and help optimize models

• Manage the worker acquisition and re-engagement funnels to increase worker supply in new and existing markets

• Develop the metrics and dashboards to help balance the marketplace and measure success.

• Support account management and sales as a strategic labor strategy partner including writing decks performing data analysis and participating on customer calls

• 3-4+ years experience in a strategic consulting finance or early stage startup role

• Ability to drive projects to completion who is excited to own both strategy & execution

• A strong “Bias for action” - you don’t let perfect get in the way of good

• Experience managing cross-functional projects & outcomes

• Proficiency in SQL and data analysis is a must

• Commitment to improving the lives of low-wage workers

• Willingness to work a shift once a quarter to keep learning

• Competitive base salary + equity in a high-growth venture-backed company

• Hybrid work culture with office hubs in SF NY Seattle & Toronto.

• In-person company off-sites

• Medical dental & vision coverage

• Unlimited PTO

• 401(k) with employer match

• WFH stipend to support your home office setup

WorkWhile has a diverse mission-driven and supportive culture—we look for people who want to take ownership are energized by ambiguity and strive to make a lasting impact. If this resonates with you we’d love to chat!

What We Do

WorkWhile is an AI-powered next generation labor platform that helps businesses in light industrial hospitality and events achieve over 90% fill rates and reduce no-shows through AI and predictive machine learning. We ensure seamless shift execution with trained on-demand workers supported by on-site leads real-time performance monitoring and a robust accountability system. Our worker-first model boosts retention through benefits like next-day pay telehealth and free upskilling while our platform delivers real-time analytics and dedicated support for every client. By combining flexibility reliability and deep insights WorkWhile helps businesses scale efficiently and stay competitive.

Why Work With Us

WorkWhile is a technology platform with product and engineering at its core. Founded by alumni from Google Meta Yahoo and Airbnb continuous innovation is our strategy. We are an AI-native company that doesn’t just adopt new technologies we operationalize them at scale to solve real business challenges.

Gallery