Media Research Specialist

We’re growing quickly and we’re looking for a process-oriented and data-minded Media Research Specialist to join our team and make a big impact.

As a Media Research Specialist you’ll be working within the Editorial team on a database that curates hundreds of millions of data points with the most up-to-date information on journalists and media outlets across digital print podcasts newsletters and social media. You should be excited about working in the constantly evolving media industry. You’ll be a great fit for this role if you’re a rabid consumer of information and love helping others.

What you’ll do:

• Grow and maintain Muck Rack’s database of journalists and content producers and hit metric-based goals around growth and quality

• Serve as a “go-to” person for user queries relating to our database and services

• Become familiar with the public relations and journalism industries

• Work closely with product and tech teams to improve our platform

• Have the opportunity to decide your own future and what responsibilities you’ll have within the team

How success will be measured in this role:

• Response time to user issues

• Number of requests closed

• Quick mastery of internal tools and suggestion of upgrade ideas

If the details below describe you you could be a great fit for this role:

• 0-2 years of professional experience (research and/or customer service experience including internships is preferred)

• Attention to detail and a preference for process and structure

• You love and understand journalism/media and have a background in media public relations customer service and/or research

• Mountains of data don’t intimidate you - instead they make you curious to dig deeper

• You’re a quick study and aren’t afraid to think outside of the box to get things done more efficiently

• Excellent communication skills both written and verbal - you’re equally comfortable drafting an email jumping on the phone and presenting to large groups

• Familiar with the tools we use (i.e. Google Apps Intercom Slack etc.) and can learn to use new tools quickly

• You can’t help but be organized and you prioritize and manage your time well

Interview Overview

Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• 30 minute screening call (often takes less time)

• 1 hour peer panel interview with several team members

• Skills assessment (30 hours max)

• Peer interviews with several team members

• Final call(s) with executive team member(s)

Salary

The base salary for this role is $27/hour.  Total compensation for this role consists of base salary and a quarterly bonus plan. We take a geo-neutral approach to compensation within the US meaning that we pay based on job function and level not location. For all other countries we have competitive pay bands based on market standards.

Individual compensation decisions are based on a number of factors including experience level skillset and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case the updated salary range will be communicated with you as a candidate.