Medical Assistant - Special Procedures - Atrius Health

• Maintains a higher degree of technical expertise than Medical Assistant I and serves as role model to Medical Assistant I's. Able to problem-solve and serve as a resource to other Medical Assistants
• Manages patient flow access and scheduling for clinicians to optimize patient appointment availability and serves in a dedicated capacity to one or more clinicians
• Manages clinicians' daily schedule to expedite care and maximize clinical time. Determines urgency and priority of walk-ins add-on patients and patient consults
• Coordinates the practice when clinicians are unavailable. Ensures calls are responded to properly and clinicians receive necessary information
• Sorts manages and reviews clinician mail (may be paper or electronic). Maintains and screens MyHealth messages. Addresses incoming questions when appropriate
• Monitors practice issues and problems. Identifies and resolves concerns regarding patient satisfaction patient flow and compliance with procedures and guidelines. Advocates for patients as appropriate
• Identifies and assists in resolving patient concerns and operational difficulties. Informs supervisor of outstanding issues in the practice
• Handles patients and third party requests (i.e. worker's compensation government and social services) for documentation of medical information such as health status worker's compensation related care and return to work authorizations
• Completes forms needed for visits and submits to MD for review. May need to review patient record for missing information. Verifies prior authorizations
• May serve as departmental float position rotating among departments. This requires learning the operational issues and practices of multiple areas. Float responsibilities may be within either primary care or specialty departments
• Participates in care improvement activities as expected such as Rapid Improvement Events (RIEs) Value Stream Analyses (VSAs) and Managing of Daily Improvements (MDIs)
• Trains and orients new staff as needed. May also be involved in interviewing and on-boarding of new staff
• May represent department on groups and teams related to upgrades of the electronic medical record

• High School Diploma or GED
• 3+ years in a clinical setting with 1+ years as a Medical Assistant

• American Heart Association Basic Life Support (BLS)
• Advanced Cardiac Life Support (ACLS) may be required based on specialty

What We Do

Optum part of the UnitedHealth Group family of businesses is a global organization that delivers care aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best. Here you will find a culture guided by inclusion talented peers comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum we support your well-being with an understanding team extensive benefits and rewarding opportunities. By joining us you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.

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