Lead end-to-end payment network and acquiring bank escalations for Square: investigate issues prepare evidence and remediation deliver formal partner responses support audits conduct merchant due diligence and drive scalable control and workflow improvements to protect network standing and payment-processing continuity.

Since we opened our doors in 2009 the world of commerce has evolved immensely and so has Square. After enabling anyone to take payments and never miss a sale we saw sellers stymied by disparate outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated omnichannel solutions - to help sellers sell online manage inventory offer buy now pay later functionality book appointments engage loyal buyers and hire and pay staff. Across it all we've embedded financial services tools at the point of sale so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth enabling sellers to capture the next generation shopper increase order sizes and compete at a larger scale.
Today we are a partner to sellers of all sizes - large enterprise-scale businesses with complex operations sellers just starting as well as merchants who began selling with Square and have grown larger over time. As our sellers grow so do our solutions. There is a massive opportunity in front of us. We're building a significant meaningful and lasting business and we are helping sellers worldwide do the same.
The role
Block's Merchant Network & Compliance (MNC) team sits within the Business Product Compliance and Partnerships organization. Our mission is to ensure Block maintains strong standing with payment networks acquiring banks and partner institutions by running a comprehensive end-to-end compliance oversight program. We guide cross-functional teams on network rules and partner obligations strengthen Block's compliance control environment and collaborate on new business models and global expansion efforts.
In this role you will report to the Head of MNC and serve as the primary DRI for day-to-day payment network and acquiring bank escalations across Square's merchant acquiring program. You will own the investigation response and resolution of network escalations - ensuring Square delivers timely accurate and credible responses to Visa Mastercard Amex and acquiring bank inquiries. As Square expands across multiple acquiring bank relationships including Bancorp and Square Financial Services your work will be central to protecting Square's network standing and payment-processing continuity for sellers.
You will

• Serve as the primary owner of inbound payment network and acquiring bank escalations managing investigations end-to-end from intake through resolution and formal partner response
• Investigate and remediate brand risk violations restricted and illegal product inquiries account data compromise events complex surcharge matters and payment service provider escalations across bank-acquired and Square-acquired merchants
• Prepare and deliver evidence packages remediation plans and formal written responses to Visa Mastercard Amex and acquiring bank partners under strict deadlines
• Manage acquirer-driven escalations involving suspicious merchant activity MCC classification and merchant governance issues across multiple bank partners each with distinct requirements and escalation paths
• Conduct merchant due diligence apply network rule interpretation and assess compliance posture to determine appropriate remediation strategy
• Support network and acquiring bank audits end-to-end including evidence preparation coordination and closeout documentation
• Identify recurring escalation patterns and contribute to scalable control improvements AI-enabled workflow enhancements and standardized SOPs
• Maintain accurate case records tracking and reporting to support audit readiness and leadership visibility

You have

• 5+ years of experience in compliance risk or a related function in financial services or payments or equivalent work experience
• Working knowledge of payment network rules and regulations across Visa Mastercard and/or Amex with the ability to interpret and apply rule language to specific merchant and partner situations
• Experience managing partner-facing escalations and communications including preparation of evidence packages and formal responses under time-sensitive deadlines
• Solid understanding of merchant acquiring risk including brand risk prohibited merchant categories MCC classification account data compromise and surcharging compliance
• Familiarity with BSA/AML sanctions and broader financial crimes compliance frameworks
• Strong organizational and analytical skills with the ability to manage multiple active escalations prioritize effectively and meet strict deadlines
• Excellent written and verbal communication skills with the ability to engage credibly with internal stakeholders and external bank and network partners
• Sound judgment when navigating complex ambiguous escalations with significant financial or partner-relationship consequences
• Comfort operating in a fast-paced evolving environment where partner expectations and network rules shift frequently
• Industry certifications (CAMS CFE CFCS CRCM) are a plus

We're working to build a more inclusive economy where our customers have equal access to opportunity and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair and are committed to an inclusive interview experience including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
While there is no specific deadline to apply for this role U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.
Block takes a market-based approach to pay and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills experience qualifications work location and market conditions. These ranges may be modified in the future.
To find a location's zone designation please refer to this resource . If a location of interest is not listed please speak with a recruiter for additional information.
Zone A:
$129000 - $193600 USD
Zone B:
$119900 - $179900 USD
Zone C:
$113600 - $170400 USD
Zone D:
$103200 - $154800 USD
Application Guidelines
Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations including bias audits and we handle all personal data in accordance with state and local privacy laws.
Contact us here with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work medical insurance flexible time off retirement savings plans and modern family planning are just some of our offering. Check out our other benefits at Block.
Block Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend send and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together we're helping build a financial system that is open to everyone.