Mgr, FSP 360

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Mgr, FSP 360 in Brazil.

This role is focused on leading and developing multifunctional clinical operations teams within a sponsor-dedicated FSP environment, ensuring high-quality service delivery and strong alignment with customer expectations. The position plays a key role in managing performance, resources, and engagement across assigned teams while maintaining close collaboration with external stakeholders. You will act as a central point of contact for customers, ensuring operational excellence, compliance, and continuous improvement in service execution. The role combines people leadership with business impact responsibilities, requiring a strong ability to balance operational oversight, talent development, and customer satisfaction. Working in a global and fast-paced clinical research environment, you will contribute directly to the success of complex clinical programs. This is a high-impact leadership opportunity for professionals passionate about team development and healthcare innovation.

• Lead and manage multifunctional clinical operations team members, ensuring high performance, engagement, and compliance with KPIs.
• Act as primary liaison with customer points of contact to ensure service delivery quality and satisfaction.
• Monitor daily operational activities and implement mitigation or remediation plans when performance issues arise.
• Oversee resource allocation and workforce planning to ensure appropriate staffing and timely resolution of capacity needs.
• Ensure adherence to SOPs, ICH-GCP guidelines, and applicable regulatory requirements across all team activities.
• Drive continuous improvement by collecting customer feedback and implementing service enhancements.
• Support business growth by contributing to talent placement, retention, and account development initiatives.
• Participate in account meetings, regional business reviews, and leadership forums to align operational execution.
• Provide coaching, performance management, and professional development support to team members.
• Oversee administrative and operational processes including HR-related activities, training compliance, and performance evaluations.

Requirements:

• Minimum 2 years of experience in people management within a CRO, pharmaceutical, or clinical research environment.
• Strong background in clinical operations and/or FSP (Functional Service Provider) models preferred.
• Solid knowledge of ICH-GCP guidelines, clinical trial processes, and regulatory compliance requirements.
• Proven leadership skills with experience managing performance, engagement, and development of teams.
• Strong customer management and stakeholder communication skills.
• Ability to make data-driven operational decisions in a fast-paced environment.
• Experience in resource management, workforce planning, or operational oversight.
• Excellent interpersonal, coaching, and conflict-resolution skills.
• Strong organizational skills with attention to quality, compliance, and detail.
• Ability to work effectively in global, matrixed environments.

Benefits:

• Competitive compensation package with performance-based incentives.
• Remote-based role within Brazil with flexible working arrangements.
• Career development and leadership growth opportunities in clinical operations.
• Exposure to global sponsor-dedicated clinical research programs.
• Comprehensive training and continuous professional development programs.
• Inclusive and collaborative work culture focused on diversity and engagement.
• Participation in high-impact clinical studies contributing to patient outcomes worldwide.