Mid Market Client Success Manager
Job Description
Modern Health
Modern Health is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs—all within a single platform. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time. We empower companies to help all their employees be the best version of themselves, and believe in meeting people wherever they are in their mental health journey.
We are a female-founded company backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures. We partner with 330+ global companies like Lyft, Electronic Arts, Pixar, Clif Bar, Okta, and Udemy that are taking a proactive approach to mental health care for their employees. Modern Health has raised more than $170 million in less than two years with a valuation of $1.17 billion, making Modern Health the fastest entirely female-founded company in the U.S. to reach unicorn status.
We tripled our headcount in 2021 and as a hyper-growth company with a fully remote workforce, we prioritize our people-first culture (winning awards including Fortune's Best Workplaces in the Bay Area 2021). To protect our culture and help our team stay connected, we require overlapping hours for everyone. While many roles may function from anywhere in the world—see individual job listing for more—team members who live outside the Pacific time zone must be comfortable working early in the morning or late at night; all full-time employees must work at least six hours between 8 am and 5 pm Pacific time each workday.
We are looking for driven, creative, and passionate individuals to join in our mission. An inclusive and diverse culture are key components of mental well-being in the workplace, and that starts with how we build our own team. If you're excited about a role, we'd love to hear from you!
As a Client Success Manager, you own Modern Health’s large-scale employer relationships from launch through contract renewal. You are responsible for partnering with companies to drive product adoption and engagement, and over time client retention and growth. You partner closely with senior HR executives and business leaders, serving as product expert, strategic consultant, and mental health champion. Your partnership with Modern Health’s clients and internal product team allows us to continually improve the functionality and benefits of the platform.
This role reports to the Senior Manager, Client Success. Ideal candidates have prior experience managing large-scale client relationships, and are comfortable analyzing data and using it to make strategic and consultative recommendations. We’re looking for someone with experience working on custom partnerships, and excited to positively impact the lives of millions in a highly visible role.
This position is not eligible to be performed in Hawaii.
What You’ll Do-- Manage a portfolio of 20-25 Accounts, serving as the face of Modern Health for our customers
- Build and manage relationships with a broad range of global stakeholders including Benefit Managers, HR Executives, and consultants
- Partner with clients to define and execute a custom program strategy for Modern Health that integrates within their broader benefit offerings
- Convert these clients into Modern Health champions, leveraging their success for references and case studies
- Provide data driven insights and recommendations that inform the growth and long-term success of the partnership
- Use account data in Looker and Salesforce to understand and diagnose client health and opportunity/risk
- Drive success in tangible metrics (e.g. improved wellness outcomes, benefits, retention and renewals, or product expansion)
- Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care to advocate for clients and drive successful adoption of Modern Health
- 4+ years’ experience managing relationships or selling to HR leaders or clients within the B2B tech, learning & development, and/or employer benefit space
- Strong interpersonal, relationship-building and listening skills, and a proven track record of success with strategic accounts
- Experience and comfort using data to share insights and make actionable recommendations
- Engaging presentation skills, and a desire to lead projects with high visibility
- Excitement for tackling and building processes around new challenges: you enjoy problem-solving, have a keen attention to detail, and are motivated to drive ongoing team improvement
- The flexibility and agility to work cross-functionally in a fast-paced environment with a sense of urgency and demonstrated initiative and independence
- A sincere interest in and empathy for your clients and co-workers
- Passion for our mission and understanding of the healthcare/benefits space
- Intellectually curious and a fast learner
Benefits-
Fundamentals:
- Medical / Dental / Vision / Disability / Life Insurance (Modern Health offers 100% coverage for employees and 75% of dependent insurance premiums)
- High deductible health plan option with health savings account
- Access to Coaches and Therapists through Modern Health's platform
- Flexible PTO
- Company-wide mental health days
- Unlimited career growth opportunity
Family Support:
- Parental leave policy
- Family Forming Benefit through Carrot
Professional Development:
- Professional Development Stipend
Financial Wellness:
- 401k
- Financial planning through Origin
But wait there’s more…!
- Cell Phone Reimbursement
- Annual Wellness Stipend to use on items that promote your overall well being
- ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
You can find the relevant state base pay ranges and benefits information in the following resources:
- Colorado State Candidates
- California State Candidates
- New York State Candidates
- Washington State Candidates
Date Posted
02/07/2023
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