Mid Market Customer Success Manager

At Envoy, we believe in delivering exceptional customer experiences, and as a Mid-Market Customer Success Manager, you will play a pivotal role in ensuring our valued customers achieve their desired outcomes. Your unwavering customer focus and passion for excellence will drive you to build strong relationships, understand customer needs, and proactively identify opportunities for growth and success across the customer lifecycle. At Envoy we take a highly team-centered approach with our customers, and as a Mid-Market CSM, you’ll collaborate closely with your fellow CSMs, as well as cross-functional teams including Sales, Support, SEs, and Product.

This is not a remote position. The ideal candidate will need to be onsite & able to participate in hybrid work.

• Ensure a success plan and metrics are in place with each customer to help them achieve business value with Envoy
• Efficiently manage your accounts (~70-80) across the customer lifecycle, from implementation and enablement to adoption at scale
• Leverage tools and technology to deliver value to multiple accounts at once through 1:many programs through email campaigns, custom trainings/webinars, new collateral, and hosting office hours
• Be the Voice of the Customer by helping drive escalations to resolution as well as by gathering and managing product feedback requests

• Experience in a customer-facing role such as Customer Success, Account Management, or Customer Experience in B2B SaaS companies
• Expertise in post-sales full lifecycle management with 50-100 accounts
• Excellent prioritization skills that allow you to execute high-touch and tech-touch strategies simultaneously
• Terrific presentation skills
• Ability to leverage data to help achieve your customer’s goals as well as your own internal goals

• An exceptional writer and spoken communicator
• Highly organized & autonomous
• Comfortable and energized operating in a fast moving organization
• Passionate about our product and working with Enterprise sized businesses
• Entrepreneurial and self-motivated
• Consultative with demonstrable experience
• Enthusiastic about learning and growing at Envoy
• Intellectually curious and ambitious

Envoy's compensation package includes market competitive salary, equity for all full time roles, and great benefits. If you are located in Denver Colorado, our expected cash compensation for this role is $106,200-$125,100 (Annually).  Final offers may vary within the range provided based on experience, expertise, and other factors.

If you have any questions related to compensation, please contact Recruiting after you apply.

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