Middle Salesforce Business Analyst

We are seeking a Salesforce Business Analyst to join our team and enhance our media process execution using Cloud technology.
The ideal candidate will have a comprehensive understanding of the media industry and be adept at delivering customer experience-driven solutions. The primary role of this Business Analyst will be to perform business analysis, prepare detailed user stories, and manage project requirements from inception to completion.

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Responsibilities

• Develop and maintain a prioritized backlog of EPICs aligning with long-term business objectives
• Collaborate with stakeholders to document major features and functionalities as EPICs
• Adjust the backlog regularly in response to new priorities or implementation feedback
• Analyze different user types (personas) interacting with the platform
• Map out each persona's specific needs, behaviors, and expectations to platform features
• Facilitate workshops to validate and refine persona definitions and alignments
• Work with architects and development teams to define Business Process Architectures at two levels
• Ensure business processes are well documented and configured for enhanced efficiency and user satisfaction
• Provide consultative support for BP architecture configurations using best practices
• Decompose EPICs into manageable user stories detailing necessary features and functions
• Define clear acceptance criteria for each user story to aid testing and validation
• Conduct agile ceremonies focusing on refining and adjusting user stories based on feedback

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• At least 2 years of Salesforce experience
• Proficiency in preparing requirements and crafting user stories
• Strong presentation skills
• Salesforce Admin certification
• Understanding of media process execution
• English proficiency at B2 level or higher