Mobility Advisory & Service Manager

Account Leader & Business Partner:

• Responsible for managing all the Mobility services in scope, consistently with global standards, Mobility strategy, policies & protocols. In-scope Mobility services include Corporate Mobility, Corporate Travel, Meetings & Events, ensuring AP55 compliance & overseeing execution of functional guidelines.
• Act as subject matter advisory expert, bringing in and coordinating deep expertise and knowledge encompassing all aspects of Mobility.
• Establish effective & enduring relationships with key business leaders of the countries in scope, to review Mobility services, delivery effectiveness, business needs & emerging matters.
• Manage engagement with key stakeholders & Mobility Leadership to apprise on changes in internal & external policies, processes, compliance matters & to provide the strategic outlook.
• Responsible for resolving issues escalated by the leadership, by coordinating across the Mobility organization & key stakeholders in adherence to strategic direction set by senior Mobility management.
• Leverage reporting & analytics from the Management Information & Business Support team to conduct meaningful stakeholder conversations.
• Maintains acquaintance with the Mobility Digital Transformation journey & provide support in building a collective understanding of it with relevant stakeholders of the countries in scope.
• Support engagement with Mobility functional leads & stakeholders ( Crisis Mgt, Employment Law, Immigration Law, Tax, HR, and Finance) to define current issues & emerging trends that can be shared with leadership of countries in scope for wider deliberations. Examples include immigration & tax law changes that can impact the Mobility strategy for the country.

Plan, drive & monitor delivery of Mobility services, programs and/or projects:

• Accountable for working in partnership & as the point of interface with Mobility senior/regional Leads to manage ongoing development of the delivery model.
• Support consistency of standards for all mobility services, including suppliers, to deliver an end to end seamless service to the customer & operationalize changes .
• Work efficiently with Mobility core & functional teams to improve services & adjust them congruent to evolving business requirements guided by policies, procedures and business plan. Under senior/regional Mobility leads guidance, collaborate closely with relevant parties to enable efficient mobility that might include recommending policy changes, streamlining process execution, leveraging tools & metrics & evolving operational trainings based on ongoing experience, feedback from stakeholders, remediation & improvement plans.
• Collaborate efficiently with teams in an agile manner, generate clarity, support increase commitment to the solutions & to maximize productivity.
• Provide ongoing support to peers & domain experts. Seek and provide functional direction in the decision-making process for the operations team. Demonstrate & foster collaboration across the Mobility organization and other corporate functions associated teams. Consult closely with relevant colleagues, share & adopt best practices across countries.
• Determine impact of changes on operations, assess risks thereof, evaluate, prioritize, propose approach in alignment with Mobility strategy, log & operationalize.
• Support the oversight of all associated mobility services including, but not limited to travel arrangements, visa requirements, foreign exchange / currency enablement, health insurance & expense claims.
• Responsible for delivery of Mobility services to customers requiring premium, complex or routine services. Act as the pivot when managing escalations received/flagged; refine articulation, review, address, drive to resolution adhering to policies and global Mobility procedures
• May participate in local, national & global special projects; act as change agent for local/functional implementations, innovation initiatives & technology enablements.
• Manage the delivery effort including change, demand & support of operations management within schedule, cost, quality, effort & applicable SLAs. Might leverage the offshore service delivery model, as appropriate, for operational mobility requirements.
• Responsible for budget & compliance management of all Mobility services within the assigned scope
• Work closely with Mobility team leads & senior/regional leads to baseline the scope & estimations for resource planning, budgets & cost optimization initiatives
• Responsible for execution & maintenance of regional & local policy/procedures with an oversight of compliance adherence.
• Accountable for corroborating mobility & related policies for the teams to practice in operations.
• Oversee team’s responsibilities for vendor payments, recoveries & accruals per agreed scope & delivery framework.
• Collaborate with the relevant parties to optimize the value of external vendor relationships.
• Enable & have oversight of working arrangements for multi-disciplinary Mobility services, pre-defined global & local processes, performance reviews & as applicable Service Level Agreements (SLAs) reviews in scope.
• Manage business generated & operational requests (new/change) in coordination with Mobility teams & leadership.
• Accountable for leveraging the local & global compliance sites/portals/tools for recording, tracking progress & addressing internal/external inquiries, non[1]compliance investigations, site visits by government authorities, audits & risk assessments within pre-defined protocol & in collaboration with key stakeholders.
• Manage & participate in external & internal service & compliance audits, provide feedback to local, onshore, offshore, global & cross-functional teams.
• Contribute to Crisis Management efforts at regional/global level.
• Maintain close relationships with key parties involved to anticipate operational dependencies for resolving staffing issues & answer complex questions.
• After Venture & Acquisitions deals/cases cutover, support adoption, usage & socialization of Mobility processes & tools, seamless management of services