Monitor II

About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com .
In this role, you will serve as the heart of the support system for members and 2nd MD Specialist. Primarily, you will be responsible in assisting member's and specialist during virtual medical consults, by supporting and troubleshooting any technical issues that would interfere with a member receiving a meaningful consult with one of the elite specialists on our panel.
Location: Houston, TX/Remote
Reports To: Supervisor, Monitors
Responsibilities:

• Responsible for consultation connection & troubleshooting to ensure timely connectivity and the best member and specialist experience possible.
• Expedited support of inbound inquiries from 2nd.MD members and 2nd.md specialists via live chat, email, phone, or text message.
• Maintain knowledge of all service tasks/programs, as well as system capabilities.
• Respond to inquiries from other 2nd.MD departments relating to the Monitor team.
• Assist other Operations teams as needed, particularly with our sister team, Scheduling.
• Follow 2nd.MD and facility protocols and procedures.
• Additional duties as assigned.

Skills and Qualifications:

• The ability to multitask and work in a fast-paced environment.
• Effectively navigate multiple internal systems and processes, with the ability to effectively retain information.
• High level of professionalism.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to prioritize and perform multiple high priority tasks concurrently with minimal direction.
• Team player with the capacity to coordinate across departments
• Analytical abilities and problem-solving skills
• Experience with medical industry (i.e., HIPAA)

Physical Demands/Working Conditions:

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, and filing cabinets.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• This is a full-time position, with a primary schedule of 10:00am CST to 7:00pm CST Mon-Fri.

We strongly encourage you to be vaccinated against COVID-19.
What is important to us...
Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:
We find joy and purpose in serving others
Making a difference in our members' and customers' lives is what we do. Even when it's hard, we do the right thing for the right reasons.
We are strong individually and together, we're powerful
Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.
We roll up our sleeves and get stuff done
Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.
We're boldly and relentlessly reinventing healthcare
We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.
Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.
Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov . You can also report it to your state attorney general.
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