MTS 1, Solutions Engineer

Who we are

 

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

 

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Job Description Summary:

This position is customer facing, with the need for both excellent communications skills, and a thorough knowledge of the technology being offered. This role also requires the person to be proficient in sharing technical information at the business executive level or at the architect level for a prospective customer and adjusting depth and complexity as needed to facilitate the conversation. It also requires a strong knowledge of analytics, fraud, with an emphasis on eCommerce and Financial Services.
This position requires several years of experience in the Fraud Prevention or IT compliance sector, and previous Sales Engineering experience within the transactional processing space. The position may require limited travel in the region assigned. The person will typically spend 10% of time working onsite in the region with customers and prospects. This is a very self-motivated/self-managed position where you will be required to support multiple Sales Representatives both internally and with partners. Interaction with Sales and clients is the key to success. Being able to engage, respond with confidence, and follow up efficiently on questions and concerns is required.

Job Description:

Solution Engineer/SME (Subject Matter Expert)

Job Description

This position is customer facing, with the need for both excellent communications skills, and a thorough knowledge of the technology being offered.   This role also requires the person to be proficient in sharing technical information at the business executive level or at the architect level for a prospective customer and adjusting depth and complexity as needed to facilitate the conversation.  It also requires a strong knowledge of analytics, fraud, with an emphasis on eCommerce and Financial Services.  

This position requires several years of experience in the Fraud Prevention or IT compliance sector, and previous Sales Engineering experience within the transactional processing space.  The position may require limited travel in the region assigned.  The person will typically spend 10% of time working onsite in the region with customers and prospects.  This is a very self-motivated/self-managed position where you will be required to support multiple Sales Representatives both internally and with partners.  Interaction with Sales and clients is the key to success. Being able to engage, respond with confidence, and follow up efficiently on questions and concerns is required.

Primary Tasks

• Product Demonstrations
• Technical Presentations
• Talking with prospects and customers
• Handling Technical Product Q&A
• Providing guidance to Product Team for new features
• Creating collateral for communicating/educating clients
• Researching and monitoring latest fraud trends in region
• Supporting Pilots
• Completing RFP’s, Statement of Work’s, Proposals.
• Gathering and refining requirements
• Presenting Competitive Analysis
• Supporting Existing Customers
• Working Trade Shows as necessary
• Presenting at Conferences and Seminars
• Continual feedback to product management and engineering on possible improvements, bugs, customer requirements.

Additional Responsibilities

• Bridge the gap between the Sales person and the technical demands of the prospect
• Translate the use cases and requirements of the customer into both understandable deliverables for the sales rep, and technical deliverables for supporting professional services
• Educate the customer on the capabilities and limitations of the product and integration with their systems.
• Understand the business of the prospects to support discussions on typical compliance concerns, technical challenges and possible solutions.
• Provide insight on competitive solutions and differentiate between them
• Offer guidance on best practices based on industry standards and existing customer base
• Enabling Merchants in the platforms

Desired Skills

• Fraud Detection and Analytics
• Data Manipulation/ETL
• Transactional processing/Authorization/Issuer approvals

Knowledge of

• Consumer Fraud Detection
• Financial Services, eCommerce, transaction processing
• Rules based Analytics and Machine Learning
• Typical fraud attack vectors in transactional markets
• JSON/JS/SDK usage for data collection

Tool Experience

• MSOffice
• Python/Notebook
• Postman
• Slack
• SFDC

Subsidiary:

PayPal

Travel Percent:

0

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].