National Accounts Senior Metrics Consultant

• Overall accountability for: client requests leading projects providing clients with alternative solutions identifying possible plan design alternatives acting as a liaison between the client and internal MetLife teams.
• Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.
• Create an exceptional customer service experience to support ongoing customer delivery and client satisfaction.
• Participates in client account audits and both internal and external strategic planning process.
• Develop a strong partnership with Financial team in completion of client reports; analyzing results and identifying trends.
• Oversee and coordinates implementation of the addition of MetLife products.
• Under minimal supervision establishes compiles analyzes and creates reports of customer benefit program data including customer employee data analysis status of major initiatives escalating issues and potential solutions.
• Act as a liaison to assist with problem resolution and troubleshooting including coordinating internal and external resources.
• Provides project management support to various initiatives.
• Develop and lead client presentations including audits and strategic planning meetings.
• Leads the creation of client specific processes.
• May act as a project leader and provides guidance to lower-level staff members.
• Participates in strategy meetings reviews contract documents creates process manuals and inputs and ensures accurate input of data in MetLife systems develops and leads client presentations.
• Input and ensure accuracy of data in MetLife systems.
• Perform other related duties as assigned or required.

• 5+ years of relevant experience required including knowledge of other Employee Benefit programs (e.g. Disability & Absence Life Insurance) and relevant Federal and State Laws
• Proficiency with Microsoft Office Suite (particularly Excel and PowerPoint)
• Excellent organizational interpersonal and communication skills both written and verbal
• Strong project management skills including problem solving attention to detail analytical thinking and decisiveness
• Ability to work autonomously; effectively handle multiple tasks prioritize deadlines appropriately and remain flexible
• Ability to balance client expectations with MetLife capabilities
• Self-motivated to learn more about the business and is proactive in personal development

• Knowledge of Group Benefits core products particularly Life Disability Dental and/or Absence management.
• Bachelor's degree.

What We Do

We're honored to be No. 10 on Great Place to Work's World's Best Workplaces and recognized in the Fortune 100 Best Companies to Work For® list in 2025. At MetLife we're leading the global transformation of an industry we’ve defined for over 157 years. At MetLife every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife making the world a better place is All Together Possible.

Why Work With Us

At MetLife you’ll be working for a company whose purpose is to help customers throughout their life’s journey and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.

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