Network Account Manager - Oncology

Position/Title: Network Account Manager (NAM) Oncology

Reports to: Network Account Manager Lead

Location: Bulgaria, Sofia

Role summary:

• Responsible for demand generation based on an understanding of customer needs, and the ability to service and connect account level customers to meet agreed business objectives.
• Responsible for calling on practicing physicians, hospitals, organized care, and other health-related organizations/personnel within an assigned territory. Provides the most current information pertaining to Pfizer products and their approved indications in a manner which will ensure the appropriate use of these products and achieve the business potential of the territory.
• Identify market trends and translate them into business opportunities.
• Focused on uncovering unmet needs, enabling networks, and partnering on promotional meetings, coordinating logistics and sales information within the assigned territory

Role Responsibilities

Organizational leadership

• Drive omnichannel adoption among the assigned customer group

• Develop skills to make value-based, outcome-driven decisions
• Support a team climate for productivity and respect
• Work in the field with all members of the team to counsel on improvement of selling skills, product knowledge, and capabilities needed for successful representative development
• Model Pfizer Core Competences

Market/customer insights

• Identify Customers, incl. decision making / influencing network
• Connect and communicate multiple insights from various stakeholders to develop an account plan of action
• Disseminate information via multi- and omnichannel communication in the customer target group via the customer preferred channel
• Ensure customer support by engaging with customers through both in-person and virtual interactions
• Identify country market business potential and manage resources to exploit opportunities:

• Targeting strategy reflects customer focus
• Territory analysis of potential and comparative sales and territory development plans in place
• Feedback from customers and staff

• Problem-solve complex account/ institution challenges related to billing and product procurement with stakeholders
• If applicable, analyze current contracts, identify opportunities, and execute contracts with customers in collaboration with Health Access Manager
• Respond to customer requests by connecting with cross functional team to provide responses and input.
• Arrange meetings to support communication and education related to our disease areas
• Bring customers together to progress areas of mutual interest related to our therapy areas (e.g. to establish and optimize cross-sectoral and cross-specialty referral structures

Performance Indicators (KPIs)

• Sales Targets
• Digital Targets
• Market share and growth
• Responsiveness to dynamic market & realizing the commercial opportunities

Compliance

• Ensure high standards of Compliance to norms, policies, and procedures.

Knowledge, skills, background, abilities

• University degree in Science, Health Sciences or Business
• Preferably 2 to 5 years of sales experience (healthcare, pharmaceutical or related field is an advantage)
• Successful implementation of digital programs/tools
• Excellent communication skills (verbal and written)
• English Proficiency is a "nice to have"
• Customer Focus
• Strategic Thinking
• Experience in the specific therapeutic area" to be considered as an advantage

Work Location Assignment: Field Force Remote

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Sales