Network Engineer

Vertafore · Remote

Company

Vertafore

Location

Remote

Type

Full Time

Job Description

Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.

Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.

We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.

JOB DESCRIPTION 

We are looking for network engineer with experience in a fast-paced, deadline-oriented support position handling inbound requests and tier 1/tier 2 networking and network security incidents. The ideal candidate will have experience with routing, switching, L7 firewalling, and application delivery using Cisco, Palo Alto, and F5 products and will have excellent communication, time management and problem-solving skills and demonstrate professionalism and tenacity in stressful situations. The successful individual will enjoy learning and be able to quickly gain mastery of new technologies. 

 

Essential job functions included but are not limited to the following: 

RESPONSIBILITIES: 

 
  • Manage inbound service requests and provide updates and solutions to requestors via ServiceNow in a manner that is consistent with any service level agreements 

  • Assist in troubleshooting and repairing assigned systems in conjunction with colleagues and vendors to ensure timely and effective remedies. 

  • End-to-end problem demarcation and troubleshooting of service quality issues 

  • Perform proactive and reactive monitoring of all the fundamental tasks required in the testing and analysis of all elements of the core network equipment and facilities 

  • Comply with change control procedures to ensure satisfactory conclusion of change requests and minimizing downtime 

  • Work on a retained basis and support out of hours work that may be required to maintain or upgrade the core network and systems 

  • Perform installation and troubleshooting activities on a variety of network hardware and software 

  • Create and maintain accurate documentation for supported environments 

  • Protect company and customer data and report all violations to the appropriate team members 

Knowledge, Skills and Abilities:

 
  • Experience configuring/troubleshooting/maintaining Cisco routers (ASR/ISR) and switches (IOS/NX-OS) 

  • Experience configuring/troubleshooting/maintaining F5 BIG-IP products (LTM/GTM/ASM) Ability to analyze network traffic to resolve complex issues (wireshark)) 

  • Create security policies consistent with stated security objectives to protect network environments using Palo Alto, CheckPoint, or Fortinet firewalls 

  • Experience supporting customer and employee remote access solutions (IPSEC/Global Protect) 

  • Experience being tasked outside their training, willing to take on and learn new technologies 

  • Experience interacting with vendors, onshore and offshore and MSPs 

  • Experience communicating at various levels including non-technical staff, leadership, management and external customers 

  • Experience with cloud or hybrid cloud environments, preference to AWS 

 

Qualifications:

 
  • BA/BS in Information Technology, Computer Science, or related field or equivalent work experience 

  • 2 -3 year experience in network operations (5 -6 in lieu of degree) 

  • Cisco Certified Network Associate 

  • Experience with ticketing systems such as ServiceNow or Remedy 

  • Palo Alto, F5 and AWS certifications preferred 

 

 

Additional Requirements and Details:

 
  • Travel required up to 20% of the time. Willing to visit and help with data center activities like major network component upgrades, critical equipment installs or for emergency troubleshooting.

  • Occasional lifting and/or moving up to 10 pounds.

  • Frequent repetitive hand and arm movements required to operate a computer.

  • Specific vision abilities required by this job include close vision (working on a computer, etc.). 

  • Frequent sitting and/or standing.

*We are currently working remotely due to COVID19. 

The Vertafore Way

Insurance is about relationships, and technology should make those relationships stronger. That's why, at Vertafore, it's our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about.

· Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces.

· Win Together: We work together as one team, showing empathy and respect along the way.

· Show Up Curious: We work to challenge one another to push boundaries and think beyond the box.

· Say It, Do It: We honor every one of our commitments because integrity is important to us.

· Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs.

· We Love Insurance: We appreciate the impact insurance has on the world.

Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

Vertafore is a drug free workplace and conducts preemployment drug and background screenings.

The selected candidate must be legally authorized to work in the United States.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

#LI-Remote

Apply Now

Date Posted

10/15/2022

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