Network Services Manager - Remote

Auto req ID: 22274

Title: Network Services Manager - Remote

Job Function: Information Technology

Location: Remote

Company: Harley-Davidson Motor Company

Full or Part-Time: Full Time

At Harley-Davidson, we are building more than machines. It's our passion and commitment to continue the evolution of this storied brand, and heighten the desirability of the Harley-Davidson experience. To keep building our legend and leading our industry through innovation, evolution, and emotion we need the best and brightest talent. We stand for the timeless pursuit of adventure. Freedom for the soul. Are you ready to join us?

We maximize employee flexibility and well-being through a virtual mindset that supports our highly distributed, global workforce. We take an outcome-focused, people-centered approach to winning, including welcoming the best talent - wherever they may be.

This remote role is not tightly linked to a physical location and provides flexibility in where, when and how you accomplish your work.

The IT Network Manager is a technical management position in the Digital Office Infrastructure & Operations department that is responsible for managing the technical and administrative support & management for all enterprise networking functions within HD. They will ensure the network infrastructure and components provide a highly scalable and resilient platform for the company that aligns with business needs.

The position is responsible for execution network projects, ongoing operations and overall enterprise networking service delivery. This management position is responsible for the networking staff, contractors, and vendor management and relationships. The Manager will ensure technology requests are initiated properly, oversee the daily support activities, manage deployed services and integrate processes to achieve targets and metrics.

Job Responsibilities:

• Accountable for 24x7x365 support of all enterprise networking functions (Internet, LAN/WAN, SD-WAN, telecommunications platforms, Wireless, Cloud networking, etc.)
• Responsible for team management, staff development, and ensuring the staffing levels meet the required service levels for the entire company.
• Oversees a team that troubleshoots issues that often include heavy interaction between one or more of the following: enterprise applications, systems administration, databases, operating systems and connected partner networks.
• Provides guidance and network advisory services to the business units and various departments within HD. This role will be the face of the network to the business.
• Engages with vendors/suppliers on ongoing support, strategic initiatives, and manages service level commitments from partners.
• Ensures usage of ITIL principles in the team's daily work around service management.
• Support Digital Infrastructure & Operations teams to ensure minimal to no impact to ongoing operations.
• Accountable for managing the shared services and results of service operations based on defined service levels and key performance reporting to establish and execute on continuous improvement action plans

Education Requirements

• Bachelor degree required
• Master's degree is a plus
• Certifications in Cisco (CCNA, CCNP, CCIE) are a plus

Experience Requirements

• 8 + years of information technology experience.
• 8 + years of network administration/engineering and operations experience in a distributed location, geographically disperse production environment.
• 4 + years management experience with direct reports
• Strong knowledge of all networking technologies (Internet, LAN/WAN, SD-WAN, telecommunications platforms, Wireless, Cloud networking, etc.)

Preferred

• Network management with Microsoft Azure in a hybrid cloud deployment.
• Previous management of a remote, dispersed workforce, including offshore staff
• ITIL Foundations Certification

Competencies:

At Harley-Davidson it is not just about the degree you have or what you know. You must also exhibit and demonstrate our valued behaviors in everything you do:

• Be accountable
• Model Integrity
• Value Individuality and Diversity
• Inspire Teamwork
• Encourage Creativity

Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.

The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.

We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. Learn more about Harley-Davidson here .

Applicants must be currently authorized to work in the United States.

Direct Reports: Yes

Travel Required: 10 - 25%

Pay Range: $124,000 - $186,000

Visa Sponsorship: This position is not eligible for visa sponsorship

Relocation: This position is not eligible for relocation assistance

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