OEM Services Program Manager

• Establish and maintain program-level relationships with OEM clients to ensure they receive maximum value from their partnership with Dealer.com and Cox Automotive.
• Partner with OEM clients to understand annual marketing strategies and align them to available products services and technical solutions including custom product needs and budget considerations.
• Collaborate across internal teams including sales performance management contracts billing and support to execute program initiatives and ensure a consistent client experience.
• Monitor program performance and financial health identifying risks and opportunities and partnering with internal teams to drive retention and revenue growth.
• Develop strategic initiatives that enable sales and performance teams to execute against program goals.
• Support development delivery and execution of OEM partner agreements in collaboration with the CAI OEM Account Sales Team.

• Deliver monthly service reviews to OEM partners summarizing performance customer service metrics product updates and KPI and SLA progress.
• Provide regular updates to internal leadership including program wins challenges risks and growth opportunities.
• Lead quarterly business reviews with OEM partners aligning program performance to strategic goals and sharing product roadmap updates.
• Communicate program health financial performance and client sentiment to leadership on a consistent basis.

• Bachelor's degree in a related discipline and 6 years experience in a related field. The right candidate could also have a different combination such as a master's degree and 4 years experience; a Ph.D. and 1 year of experience; or 10 years experience in a related field.
• Demonstrated experience managing large complex programs or enterprise-level client portfolios.
• Strong ability to prioritize work manage multiple initiatives and maintain organization in a fast-paced environment.
• Proven executive presence with the ability to communicate clearly and effectively with senior stakeholders.
• Strong analytical and strategic thinking skills with the ability to translate data into actionable insights.
• Experience resolving complex problems and developing practical client-focused solutions.
• Excellent interpersonal skills with the ability to build trust and influence both internal and external partners.
• Experience supporting or managing large complex accounts with multiple stakeholders.
• Ability and willingness to travel up to 25% of the time.

• Experience working within the automotive or OEM environment.
• Familiarity with AI tools such as Copilot Claude or similar technologies that support productivity and analysis.

What We Do

For well over a century Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898 our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries as well as in new ventures in agriculture cleantech digital media and more. As a privately-held family-owned business we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth amazing benefits and work-life balance at the forefront. Our mission our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.

Why Work With Us

At our core Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance live well and achieve your career goals even as they change over time.

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