OM Specialist

Job Description Summary

To provide customer service for direct sales to mexican government since the reception and processing of sales orders and credit notes as well as analytical support to supply chain for reporting, compliance, and accuracy of data as well as having an active participation in processes improvement.

Job Description

Major Accountabilities

• Provide analytical support in matters related to supply chain activities, decision making.
• Participation and support projects of automations and process improvements.
• Accurate sales orders and credit note creation for government customers, follow up and problem solving during the process.

• Bring support to the different Business Units (BUs) that Order Management (OM) provides services.
• Carry out the capture of the customer purchase orders in SAP in time and without deviations.
• Provide an accurate follow up and solution of incidents related to the order processing.
• Reception, validation, and issuance of Financial and Operative Credit Notes.
• Support to Internal and external Order Management stakeholders (Key Interactions) as well as to wholesalers and several customers if needed.

Role Requirements :

• Bachelor’s degree in Accounting, Finance, or similar
• 3-5 years related experience; public company preferred
• Experience in the healthcare or life science industries is preferred
• English required
• Able to multitask in a growing, dynamic environment
• Experience with SAP, or comparable systems, preferred
• System implementation experience is a plus

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Skills Desired

Ability To Influence Key Stakeholders, Building Effective Teams, Critical Thinking, Effective Communications, Financial Accounting, Financial And Management Reporting, People Development, Process Optimization, Resource Allocation, Understanding Value Drivers