Omnichannel Engagement Manager (f/m/d) Austria, Vienna

Summary

The OCE Manager supports the concept of OCE and digitalization for Innovative Medicines pioneering bold innovations through data-driven omnichannel approaches and transforming customer engagement. The OCE Manager is dedicated to specific brands and will be part of the cross-functional Brand Teams.

About the Role

Major accountabilities:

• Designs innovative omnichannel solutions that brings added value to our customers and increases understanding of their individual needs in alignment with Brand Strategy.
• Ensures seamless execution of OCE activities across the OCE platforms for the dedicated brands.
• Partners with Commercial Therapeutic Areas (TA) and Medical Leads on respective brands and drives the omnichannel transformation/ digital excellence, personalized customer interaction and engagement.
• Secures and supports maintenance of local digital assets and owns the local governance of the HCP portal and patient websites.
• Responsible for content updates to all digital channels, websites, RTEs, MTEs, newsletter and selected social media campaigns.
• Analytics tracking/ monitoring of digital channels as well as is aware of software possibilities
• Liaises with WEC peers and supports the effective localization of our global digital / NGE platforms and drives cross-brand digital engagement in terms of channels, brand content and social media.

Minimum Requirements:
Work Experience:

• University degree business or digital communication. Advanced degree in business, and/or management, digital/ e-commerce marketing, bioscience.
• Experience in omnichannel engagement within the Austrian market.
• 3+ years of experience in cross-functional teams.
• Ability to orchestrate different workstreams in parallel and project management skills.
• Well-developed understanding of digital trends & solutions, technology platform and products.
• Working experience within the pharmaceutical industry is considered a plus.
• Strategic Management and Execution.

Languages :

• German
• English

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

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Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

Division
International

Business Unit
Innovative Medicines

Location
Austria

Site
Vienna

Company / Legal Entity
AT06 (FCRS = AT006) Novartis Pharma GmbH

Functional Area
Marketing

Job Type
Full time

Employment Type
Regular

Shift Work
No