Operations Analyst

Correlation One is an education technology company who is building the workforce development platform of the future. 

We close skill gaps for enterprises, governments and individuals, while empowering disenfranchised segments of the workforce. By providing training-to-job programs that are 100% free for learners, we eliminate traditional barriers to opportunities. We are committed to helping enterprises like Amazon, Walmart, Prudential, Citadel, Citi, Johnson & Johnson, Target, Morgan Stanley, EY and others reskill their workforces to prepare them for the jobs of tomorrow. We build community-oriented, jobs-first learning experiences that offer a human touch and leverage technology to create best-in-class outcomes for everyone. 

Each program is taught by industry leaders and experts, professors and teaching assistants, delivered virtually to cohort-based learning communities. We currently run over 12 types of programs for 12,000+ learners each year in 10+ countries, and we plan to grow 5-10x in the next two years. 

Correlation One is proud to be ranked #6 in LinkedIn's Top Startups 2022 list and a Fast Company’s World Changing Idea winner. Join us as we build the workplace development platform of the future! 

Your impact 

The Bilingual Operation Analyst (OA) collaborates with our Program Managers and assists in the management of Correlation One’s live, online training programs that serve hundreds of students at a time. The OA works closely with the Program Manager to successfully manage the day-to-day operations of running a digital skills training program for large enterprise and government clients. The OA also collaborates with the Curriculum and Product teams, contracts and manages instructors and teaching assistants, and completes ad-hoc projects to uncover insights about our data and/or digital skills training programs.

The ideal candidate is bilingual (English/Spanish), an excellent project manager and is able to execute simultaneous competing deadlines and tasks involving multiple stakeholders. The OA analyzes program data,  provides support for live class ensuring learners, teaching assistants, instructors, and other stakeholders engage and benefit from the program. The OA is also responsible for assisting the Program Manager in running a successful admissions and onboarding process, which includes application setup and launch, applicant pipeline monitoring and reporting, and marketing initiatives, Q&A sessions, and/or any necessary applicant support to ensure strong enrollment. 

A successful Operations Analyst is a quick learner with a strong work ethic who takes initiative and is able to navigate ambiguity productively and patiently. They have an interest in changing lives through education and a desire to work on larger and/or different programs as we continue to scale. Correlation One is a company where creativity, initiative, collaboration, and communication are valued. 

A day in the life 

• Assist with the preparing and launch of Correlation One training programs, including application management, instructional staff hiring, cross-functional team collaboration, and client communication. 
• Collaborate with the Product and Operations team to run our digital and data skills training programs
• Create a friendly, professional learning environment by troubleshooting learner needs and responding to all inquiries in a timely, professional manner
• Provide excellent client service and client communication by enthusiastically supporting clients’ needs to continue to strengthen the relationship
• Perform anecdotal & statistical analysis on our collected product data to uncover actionable insights across different distribution channels, geographies, and client segments
• Complete ad hoc projects related to our training programs
• Collaborate with internal team to creativity assess and test new products, and build growth strategies
• Manage the live class operations. Some classes of some training programs occur on Saturdays in a “live online” format (e.g., synchronous but delivered fully online). The person operating the classes on Saturdays would get a day off each week (e.g., Friday or Monday) to offset any Saturday they work.

Your expertise 

• Bilingual English/Spanish
• 0-2 years full-time professional experience, ideally in an operations or analytics role
• Minimum 4-year college degree or equivalent experience
• Experience managing cross-functional, high-impact projects with multiple stakeholders
• Exceptional written and verbal communication skills with large audiences and varying levels of English language proficiency 
• Strong work ethic and the ability to work well under pressure and with minimal supervision
• Proactive approach, high attention to detail, and a quick learner
• Strong customer service ethic, with experience supporting relationships with individuals and clients
• Familiarity with Google Suite and MS Office Suite, especially Powerpoint and Excel
• Familiarity with Slack and Zoom strongly preferred

Where you are

• This role is for candidates based Latin America. Working hours should be compatible with the US Eastern Time time zone. We are headquartered in New York City and have office space in Midtown Manhattan.
• This is a remote role. Correlation One is a remote-first company, with employees based all over the world.

How we support our people 

• Unlimited Time Off, with a minimum time off recommendation 
• 10 company-paid holidays
• Official company-wide holiday for the last week of the calendar year 
• Access to free data skills training through our programs
• A company culture that empowers individuals and embraces diversity through its core mission

The compensation range for this position is specific to location and takes into account the wide range of factors that are considered in making compensation decisions. These factors include (but are not limited to) location, experience, education and skill sets. 

Correlation One’s Commitment 

Correlation One is proud to be an Equal Opportunity Employer and is committed to providing equal opportunity for all employees and applicants. Correlation One provides a work environment free of discrimination and harassment. Employment decisions at Correlation One are based solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.  We encourage applicants to bring their unique skills, experiences, and outlook to our work environment. 

Correlation One is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Correlation One strives to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].