Operations Management Manager

• Conduct intake reviews for client reporting requests and ensure all work meets Definition of Ready standards prior to commitment
• Manage sprint planning logistics backlog health prioritization hygiene and cross-team dependencies across BI and upstream data teams
• Track and report capacity unplanned work and flow metrics including lead time cycle time throughput and blocked items
• Surface delivery risks early and drive corrective actions to protect client commitments and reporting SLAs

• Steward Standard Operating Procedures (SOPs) Change Management (CM) and SLA processes supporting client reporting and analytics
• Monitor report and escalate client SLA non-compliance ensuring issues are visible understood and actioned
• Partner with Data Governance teams upstream systems and OpEx stakeholders to enforce Tenet aligned data and reporting practices
• Ensure governance requirements are operationalized without materially slowing client delivery

• Develop and maintain ROI models for major client reporting initiatives data governance investments and cross functional BI programs
• Monitor realized vs. projected ROI highlighting variances drivers and recommended corrective actions
• Publish quarterly ROI insights to the Director of OpEx BI and key stakeholders to inform prioritization resourcing and strategic planning
• Ensure ROI findings directly shape intake decisions capacity allocation and continuous improvement priorities

• Serve as the central point of contact for client and stakeholder intake clarifications and requirement refinement
• Translate client needs into clearly scoped ready to execute BI work items
• Balance incoming client demand against team capacity and facilitate trade-off conversations when needed
• Publish weekly operational insights including capacity outlook delivery risks blockers and client facing forecasts

• Maintain and evolve operational dashboards showing backlog health system constraints demand vs. capacity and delivery trends
• Provide transparency into client reporting throughput SLA performance and delivery predictability
• Identify recurring bottlenecks across teams tools or processes and propose systemic improvements
• Use operational data to drive continuous improvement in client experience flow and quality

• Own end-to-end execution of cross functional BI and client reporting initiatives
• Coordinate dependencies across Client Operations BI delivery Data Engineering Platform and upstream systems
• Establish consistent execution rhythms (planning cadences reviews retrospectives stakeholder check-ins)
• Provide executive ready status reporting to the Director of OpEx BI with clear narrative risks and recommendations

• Bachelor's degree in a related discipline and 6 years of experience in a related field or equivalent combinations such as a master's degree and 4 years of experience a PhD and 1 year of experience or 18 years of experience with no degree.
• Background in PMO Agile Delivery Program Management or Operations Management
• Experience supporting client facing analytics reporting or BI teams
• Strong understanding of Agile principles flow-based metrics and delivery forecasting
• Demonstrated ability to manage governance frameworks (SOPs SLAs CM) in operational environments
• Excellent communication skills with proven ability to align cross functional teams and client stakeholders
• Comfort operating in complex matrixed data and technology organizations

• Experience working within Business Intelligence Analytics or Data Platform teams
• Familiarity with client reporting lifecycles data dependencies and change management
• Experience building or operating dashboards for delivery capacity or operational health
• Background in enterprise or regulated environments with formal SLA commitments

• Senior Individual Contributor or Manager level role
• Embedded within the OpEx BI / Client Operations organization
• Acts as the operational control and execution layer between client demand and BI delivery
• Partners closely with the Director of OpEx BI BI delivery leads and data stakeholders

What We Do

For well over a century Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898 our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries as well as in new ventures in agriculture cleantech digital media and more. As a privately-held family-owned business we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth amazing benefits and work-life balance at the forefront. Our mission our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.

Why Work With Us

At our core Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance live well and achieve your career goals even as they change over time.

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