Operations Manager

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Ensuring that all operations are manufactured in a correct, cost effective and timely manner in alignment with specifications and quality requirements. Coordinate all organization’s operations. You will be responsible for improving performance, productivity, efficiency and profitability through the implementation of effective methods and strategies. You will manage a team of managers, training managers, and other direct reports.

Duties and responsibilities

• Oversee and direct activities of a number of LOBs along with all Team Leaders and staff

• Responsible for a wide spectrum duty and must be able to multitask with ease and proficiency

• Manage Team Leaders to ensure program’s productivity and customer satisfaction/client performance objectives are met efficiently

• Responsible for regular and often daily interaction will all the company departments, campaigns and the whole management team.

• Responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like.

• Develop individual & team goals and implement plans to carry out objectives.

• Ensure compliance with all established policies and procedures

Qualifications and Key Competencies:

• Proven work experience in Operational Leadership or Management position

• Adequate knowledge of organisational effectiveness and operations management

• Experience in Customer Service account is preferred

• Budget development and oversight experience

• Familiarity with business and financial principles and practices

• Working knowledge of budgets, forecasting and metrics

• Basic IT skills (databases, MS Office etc)

• Ability to effectively communicate with all levels of the organisation

• Leadership and organisational skills