Operations Project Manager GSA

This role focuses on building and improving how Smartly delivers work to new clients at the start of their journey with us. You will design scalable processes create clear operational standards and ensure teams have the tools and structure they need to deliver consistent high-quality outcomes. This is a 6-month fixed term contract role paid hourly supporting a focused period of operational improvement.

• Design and maintain a comprehensive playbook that defines how teams deliver work to new clients
• Build and implement governance models to support continuous improvement across processes
• Create and maintain standardized decks documentation checklists and delivery schedules
• Develop reusable templates and frameworks to reduce duplication and improve operational efficiency
• Identify bottlenecks gaps or unclear ownership in workflows and propose practical solutions
• Facilitate retrospectives and lead initiatives that improve how teams operate over time
• Act as the central owner of operational excellence across this area

• Strong experience in operations program management project management or business operations
• Proven ability to design implement and improve scalable processes
• Experience working cross-functionally with multiple stakeholders and teams
• Strong documentation skills with the ability to create clear structured and usable materials
• Effective communicator who can align stakeholders and drive clarity across teams
• Comfortable identifying inefficiencies and turning insights into actionable improvements

Five weeks paid time off (PTO) 11 company paid holidays unlimited sick days

Generous healthcare packages & mental health benefits

401K plus matching & equity grants for all new Smartlies

Wellness benefit & learning reimbursement opportunities

Volunteer time off days & company donation matching opportunities

And so much more…

Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!

The base pay for this position is up to $75-80/hour. We take into consideration an individual’s background expertise and experience in determining final compensation.

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What We Do

We solve for advertising campaign and creative complexities - both key elements to the time/money savings and performance that brands agencies and businesses seek. Our unified platform combines media creative and intelligence offering end-to-end workflows powered by AI across the open and closed web. With over 700 brands and advertisers we've proven that dynamic and personalized creative makes advertising impactful. We are on a mission to transform the advertising experience for brands and their consumers. ⚡️

Why Work With Us

As a fast-paced growth company we offer opportunities to maximize learning and amplify impact. Our culture and values have always been the secret sauce of our growth. They define how we aspire to build our adtech product whom we hire and reward and how we work towards a shared vision. Join us in moving advertising forward.

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