Operations Representative

Operations Representative

Overview

First Entertainment Credit Union is looking for an Operations Representative who is responsible for the efficient, effective, and timely processing of all tasks related to the review and transmission of Check images to the Federal Reserve (FRB) while observing all rules and regulations. The ideal candidate will communicate with members and vendors with timely responses while maintaining a high level of accurate, courteous service at every interaction.

The Operations Representative may represent the Operations team for project and initiative discussions with other stakeholders and participate in audit related discussion as needed.

This is a full-time, hybrid opportunity reporting to the Associate Operations Manager and is based in Hollywood, CA. The target pay in California is between $23.96 and $29.95.

Responsibilities

· Review and process all daily CHECK21 and Share Draft Exception Reports.

· Review and process Affidavit of Forgeries and Cashier Check Stop Payments.

· Process Check21 in clearing, Returns, and Fed Adjustments as well as Chargeback items.

· Process On-Us exceptions and checks Clearing Differences.

· Handle Daily Institution Balancing and adheres to the End of Day Checklist.

· Create accurate Analysis Reports as delegated and updates OPS Monthly KPIs.

· Act as a liaison between the Credit Union, the FED, WESPAY to maintain relationships and resolve potential issues.

· Adhere to established SLAs for escalation items via internal communication channels.

· Respond to member inquiries and contact members accordingly.

· Maintain current Job Aids and escalate to leadership if opportunities for improvement are identified.

· Assist with process improvements by developing procedure enhancements to increase effectiveness and efficiency.

· Perform any other assigned duties from time to time.

At First Entertainment, your role and every role are essential to our Mission [We build lifelong financial relationships with the people in entertainment based on a deep understanding of how they live and work], Core Values [ Members First + Ownership + Integrity + Innovation + Inclusivity + One Team], and we expect you to uphold them.

Requirements

· A minimum of two to five years of work-related experience in a full-service financial institution or experience in a related position in a related field.

· In-depth knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements.

· Thorough knowledge of regulations applicable to essential responsibilities. Ability to read, speak, and write clearly to convey information effectively.

· Effective communication skills across all levels of audience.

· Knowledge of how to use a personal computer and MS Office products on a daily basis (Word, Excel, Outlook), and Symitar for Windows.