Operations Specialist

General Summary of PositionMedStar Georgetown University Hospital is looking for a OperationsSpecialist to support the International Services department. Under generalsupervision, performs a wide variety of administrative and/or operational workin support of a major program or multiple programs within a department.Reporting to the program Director, employees in this class coordinate programoperations, activities and/or services. This position will involve managementof language services. Work may also involve interactions with intergovernmentalofficials or other external clients/partners to carry out programobjectives. These functions areperformed in accordance with all applicable laws and regulations and MedStarGeorgetown University Hospital's philosophy, policies, procedures, andstandards.

Primary Duties

Serves as a point-of-contact for patients, and as a liaison between internal staff/medical professionals and external vendors on matters related to contracted services. Coordinates contracted services and oversees vendor relationships.

Provides administrative support to program director and program(s), including receiving and responding to calls/questions, and preparing and distributing correspondence related to program services, events and activities.

Manages and coordinates language services including staffing and vendor relationships.

Coordinates communication with clients/partners/patients on various program-related matters, such as event planning/execution and payment collection efforts/activities, etc.

Provides information on program services.

Coordinates events and travel arrangements, including the processing of travel and expense reimbursements.

Prepares and distributes reports.

Assists with program budget, to include receiving/processing invoices and preparing monthly accruals.

Provides support on department projects.

Manages and maintains office supplies and equipment.

Performs other duties and responsibilities that are appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and is not to be considered as all-inclusive.

Qualifications

Bachelor's degree, Required.

Minimum 3 years' experience performing administrative work, preferably in a medical/clinical office, Required.

Proficient in Microsoft Office, PowerPoint, Excel and database programs.

Effective oral and written communication skills.

Must have ability to plan, organize, prioritize and multi-task.

Must possess mathematical and data analytics skills.

Proven customer service skills.

Why MedStar Health?

At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

• Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
• Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
• Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
• More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health

MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.