Operations Specialist

At First Advantage, people are at the heart of everything we do. This mindset spans from our customers and partners to our greatest strength: our team members. Join us if you want to say “hello” to a rewarding career and pave the way as an industry leader in mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. 

Who We Are: 

We are on the frontline of the Great Onboarding, empowering organizations to Hire Smarter. Onboard Faster™. First Advantage (Nasdaq: FA) is an HR Tech company that delivers innovative solutions and insights to enable our clients to manage risk and hire the best talent. Leveraging an advanced global technology platform, First Advantage builds fully scalable, configurable screening programs that meet the unique needs of over 33,000 clients across the world. Headquartered in Atlanta, GA and with a globally distributed workforce spanning 28 locations with 5,500+ employees, First Advantage performs over 93 million screens in over 200 countries and territories annually. 

Who You Are: 

We are looking for an Operations Specialist who considers themselves: 

• Self-motivated – you are ready to “roll up your sleeves." You can spearhead any task and see it through from start to completion. 
• A team player – you navigate cross-functional teams and work well with team members across groups toward a common goal. You appreciate the value in collaboration.
• An innovator – you see gaps in current processes or workflows as an opportunity to improve and try something new. 
• A lifelong learner – you seek opportunities to learn and upskill, you understand the importance of thorough and secure screenings, and are interested in the Human Capital sector and the confluence of people, process, and technology. 

What You'll Do 

The Operations Specialist (OS) provides administrative support to ensure every client transaction request, received via phone, mail, or email, is properly documented within our current tasking system, and manage the timely assignment of requests to the appropriate transactional queue.

The OS will review received request and/or documents to validate request is complete enough to provide to a transaction team for fulfillment. If additional information is needed, the OS will follow up with the Requestor to obtain the documentation. The OS will update internal systems with faxed copies of registrations and plate information. The OS will also send weekly reports of missing documents to complete monthly renewals.

Responsibilities:

• Ensure inbound transactional tasks from clients received via phone, mail, or e-mail, are appropriately documented within tasking system (Siebel) and routed to the appropriate operational teams for fulfillment.
• Update internal systems (TFMS) with updated location and/or vehicle information as provided by our clients.
• Provide recurring reporting to clients for required documents.
• Complete administrative tasks associated with ad hoc task folder creation, citation management, and title audit support.
• Performs other duties as assigned by management

What You Will Need to be Successful:

• High School Diploma or GED Required.
• No prior related work experience required. Experience within the transportation industry or Bureau of Motor Vehicles preferred.
• Strong computer navigation skills. The ability to maintain and manage multiple computer systems simultaneously is required.
• Excellent phone skills and ability to communicate effectively to internal and external customers, partners and stakeholders.

Other Knowledge, Skills, Abilities or Certifications: 

• Must possess a high degree of attention to detail, adaptability and the ability to multi-task.
• Passion and enthusiasm for delivering an extraordinary customer experience.
• Intermediate proficiency in Microsoft Office (Word, Excel, Outlook & Teams)
• Effectively communicate in a clear and concise manner.
• Self-motivated to achieve individual and organizational goals.
• Ability to work in a logical flow to isolate causes of problems and determine potential solutions.
• Ability to effectively prioritize and perform multiple tasks in a dynamic, fast-paced environment.
• Ability to work collaboratively in a team environment.

Why First Advantage is Your Next Big Career Move 

First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. 

Position Information:

• Starting wage of $18 per hour or approximately $37,440 USD annually.
• Location: Position is based in our Fishers, IN office.
• Hours: Monday – Friday, 8:00am – 4:30pm ET (40-hour work week)

Additional benefits offered to our eligible people include:

• Medical, Vision, Dental, and supplementary benefit plans
• 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
• Competitive Time Off: Ability to accrue up to18 PTO days, 2 floating holidays and 9 paid company holidays based on a full calendar year.
• Access to tech and growth opportunities, and leaders who want you to succeed! 

More About Our Values Code 

• Honesty, Consistency, and Responsibility: Do the right thing 
• Cultivate an environment of dignity: Show respect for the individual 
• Take an Outside-In approach: Put the client first 
• Think out-of-the-box: Innovate and create 
• Stay Team-Oriented: Collaborate and appreciate each other 

What Are You Waiting For? Apply Today! 

You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!