Operations Systems Manager

Who We Are

We're the Operational Excellence team, a new group focused on improving processes across support, operations, and compliance. We're building this team to streamline workflows and boost our company's performance, and are seeking innovative thinkers to help shape the future. We help support the following areas: 

• Analyze data to identify operational improvement opportunities and develop scalable solutions
• Lead cross-functional projects to plan and implement process improvements across support, operations, and compliance teams
• Develop and implement reporting processes to track and communicate the success of improvement initiatives
• Ensure all processes and operations comply with relevant regulations, working closely with the legal team
• Create and lead training programs to facilitate effective change management
• Collaborate with product, finance, support, and operations to roll out improvements and manage stakeholder expectations

Who You Are

We're seeking a process-oriented professional with exceptional organizational and communication skills. You're a self-starter with an intense drive, strong work ethic, and a "get-things-done" attitude, ready to roll up your sleeves and tackle challenges. Your passion for our brand and mission shines through in your enthusiasm for enhancing our driver community. As a collaborative team player, you thrive in fast-paced environments and are excited about joining our new, growing team. Your adaptability, proactivity, and genuine desire to make a difference will be key in helping us build the most productive and caring community of CareDrivers  in the world. With the following skills, you’ll make a tangible and immediate impact:

• Proven experience in operations and/or project management roles
• Experience managing a team of 1-3 for at least 2 years
• Exceptional analytical and investigative skills, with the ability to interpret data, identify trends, and make data-driven recommendations
• Advanced proficiency in Excel/Google Sheets and experience with data visualization tools like Tableau
• Demonstrated ability to dive deep into processes and become an expert in areas targeted for improvement
• Strong organizational skills and experience with project management tools such as ClickUp, Asana, or Jira
• Experience with automation tools such as Zapier, Integrately, or Make. 
• Excellent written and verbal communication skills
• Self-starter mentality with relentless curiosity and ability to develop creative solutions

Our Investment In You

We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer flexible vacation, medical, dental, vision and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is committed to fair and equitable compensation practices. The salary range for this role is $75,000 - $85,000. This position is remote and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set, certifications, and specific work location. The total compensation package for this role also includes equity stock options.

HopSkipDrive is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class.

* This role will be fully remote in one of the following states AZ, CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, WI**