Order Operations Analyst

The Basics:

Tanium is adding to its world-class accounting and finance organization and is looking for a top-notch Order Operations Manager to join our internationally expanding team.  The position requires a well-rounded individual who has demonstrated the ability to deliver results in a high-growth, dynamic and fast-paced environment.  This is an interdisciplinary position which is responsible for global order management, billing, licensing and compliance, and cash collections.  In this position, you will partner closely with Deal Desk, Center of Excellence, Revenue, Global Sales, Field Operations, and Tax, as well as our finance teams.

What you'll do:

• You will be the first Order Operations hire in EMEA and will eventually build out the Order Operations team that will serve the EMEA and APAC regions
• Consult and collaborate with Deal Desk and Revenue on non-standard contract terms to ensure orders are processed completely, accurately, and in compliance with the company’s bookings and standard policy and revenue recognition guidelines
• Reconcile monthly bookings and billings reports for management reporting
• Responsible for all aspects of order management for EMEA and APAC regions, including new partner and customer setup, sales order creation, invoice processing using NetSuite and SFDC, and fulfillment including access to our hosted solution and provisioning of license keys
• Establish strong relationships with Sales, Deal Desk, Center of Excellence, Technical Account Management, Tax, Legal, and Revenue departments and become subject matter expert in regards to order management
• Work with business users and cross-functional teams to identify problems, process gaps and assist in on-going process improvements on order processing, deal closure, invoicing, and collections workflows.
• Propose reasonable and creative solutions to improve workflows based on quantitative and qualitative analysis
• Assist with creation and preparation of schedules and ad hoc reports regarding key metrics for management review
• Assist with Billing and Collections to resolve all invoicing issues in a timely manner

We're looking for someone with: 

• Education
• Bachelor’s Degree or equivalent experience preferred
• Experience
• Management experience preferred
• Experience working at a software or subscription-based company highly preferred 
• Salesforce and NetSuite experience a plus
• Working knowledge of MS Excel (pivot tables, VLOOKUP’s, etc.)
• Other
• A team player who excels at building relationships across the organization while adhering to tight deadlines with a positive demeanor
• Demonstrates initiative and motivation
• Attention to detail and ability to proactively manage his or her own work streams as needed  
• Ability to work in a fast-paced, changing environment
• Ability to investigate and analyze problems using good judgment and determine solutions to resolve issues
• Eagerness to learn
• Excellent verbal and written communication skills
• Person of high ethics and integrity

About Tanium 

Tanium, the industry’s only provider of converged endpoint management (XEM), leads the paradigm shift in legacy approaches to managing complex security and technology environments. Only Tanium protects every team, endpoint, and workflow from cyber threats by integrating IT, Operations, Security, and Risk into a single platform that delivers comprehensive visibility across devices, a unified set of controls, and a common taxonomy for a single shared purpose: to protect critical information and infrastructure at scale. Tanium has been named to the Forbes Cloud 100 list for six consecutive years and ranks on Fortune’s list of the Best Large Workplaces in Technology. In fact, more than half of the Fortune 100 and the U.S. armed forces trust Tanium to protect people; defend data; secure systems; and see and control every endpoint, team, and workflow everywhere. That’s the power of certainty. Visit www.tanium.com and follow us on LinkedIn and Twitter.

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. 

Taking care of our team members 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

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