OTC Subject Matter Expert

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities

Role Description

• Guide the development of technical solutions for the client’s business
• Evaluate organizational needs and recommend suitable technical solutions
• Oversee the development testing and implementation of software solutions and/or projects
• Evaluate organizational needs and pioneer the development of technical solutions and/or transformation
• Improve organizational efficiency by applying expert knowledge to resolve complex challenge

Role Responsibilities

• Deployment of process control framework
• Documentation of end-to-end process operating procedures
• Perform end-to-end process mapping and propose solutions to eliminate non-value add activities
• Collaborate with client COE on process priorities
• Drive culture of improvement and innovation amongst IBM delivery team
• Identify transformation projects that will take process to best in class
• Drive process standardization simplification and automation
• Benchmark performance / Maturity Assessment against industry on regular basis
• Provide inputs on tasks that could be centralized based on COE model

Required Technical and Professional Expertise

• College Graduate – Business Administration Master of Business Administration (MBA)
• Six Sigma Black Belt professional certification or similar is a plus
• 5 to 10 years of experience working in the relevant area of expertise
• Advanced knowledge of business operations and project management
• Advanced ability to recommend and implement solutions for cross-functional projects
• Leadership and mentorship abilities to introduce and implement technical solutions
• Excellent record keeping and above average writing and communication skills

Preferred Technical and Professional Expertise

• Preferably at least 10 years of experience in Order to Cash
• Experience in designing and implementing CI or transformation projects in OTC
• Adept in systems (SAP Getpaid/ARCollect)