Outbound Operations Manager

Who We Are

Babylist is the leading vertical marketplace and commerce destination for baby, driving purchase decisions for more than 8 million people each year. Utilizing robust proprietary data, patented technology, and unbiased editorial guidance, Babylist recommends expert-tested products to those starting their parenting journey so loved ones can offer their support. Babylist registries connect new parents and their community of family and friends who help plan, prepare, and shop for a child's arrival. Babylist is the generational brand in baby, leading the $67 billion baby products market as the trusted go-to solution for growing families. To learn about Babylist’s registry options, editorial content, and more, visit www.babylist.com.

Our Ways of Working

We’re a remote-first company with team members located across the United States spanning multiple time zones. This means we put in extra effort to make sure we connect and collaborate in ways that make sense for us. We know how valuable the flexibility of remote work is for our employees so people can get the work done in the way that works for them and their teams. After all, many parents call Babylist their professional home, and sometimes, life puts you in a position where you just have to jump off that Zoom meeting to clean up that banana that’s getting stomped on by your 2 year old.

We know that personal connection is the foundation for the great work we do together. In order to quickly build those relationships, we offer the opportunity to meet with coworkers in person two times a year at a full company offsite and a departmental offsite. These are great opportunities to meet the people you work with every day and to do some of the work that is much more difficult to do virtually. Most of our roles are fully remote, but these opportunities to meet in person will involve limited amounts of travel. For some leaders, there might be more opportunities to get together in person that would require about 10% travel to Oakland, CA or elsewhere.

What the Role Is

Babylist is looking for an Outbound Operations Manager to join our growing e-commerce fulfillment operations team. You will manage daily pick, pack, and ship operations across multiple third-party fulfillment centers and drop shippers.  You will develop standard order fulfillment workflows, productivity benchmarks to support order growth, and identify areas of opportunity for automated processes to drive increased fulfillment speed and cost efficiency.  Partnering with the Data team, you will leverage order data to develop dashboards that will provide real time performance tracking of outbound orders.  You will engage with partners in Vendor Management, Planning, Customer Service, and Merchandising to identify root cause of failed orders, and then implement corrective actions to prevent future failed orders.  You will ensure the on-time shipment of daily orders by drafting, implementing, and maintaining standard operating procedures (SOP) across all order fulfillment partners.  

As an Outbound Operations Manager at Babylist, you will help to deliver a best-in-class order fulfillment experience for our customers.  At Babylist our mission is to help expecting parents get exactly what they need for the arrival of their new baby.  You will support this mission by ensuring that all order contents are correct, that orders ship within their allotted time frames, and that any order discrepancies are corrected immediately.  You will be a key member of the Operations team and will report to the Director of Supply Chain Operations.

Who You Are

• You are passionate Supply Chain professional that ideally has 10+ years of experience in and Ecommerce or Supply Chain field
  with 6+ years of relevant professional work experience managing 3PL and distributed order fulfillment teams and a track record of process building and management
• You are adept with e-commerce order fulfillment best practices and managing data which includes proficiency with Excel and experience with Lean and Six Sigma methodologies and techniques
• You're self-directed, proactive, and able to define and execute projects independently
• You are a resilient, focused problem solver and self-starter, with the ability to multitask and prioritize in a complex, occasionally ambiguous environment

Your Core Competencies Might Include:

• Customer Focus- You're driven to provide customers with a stellar and accurate order fulfillment experience
• Process Optimization- You are not afraid to lean into problems to identify ways to improve the performance of the operation and team
• Analytical Mindset- You’re curious about answering the WHY through the analysis of order management data, you want to get to the root of the problem and are not satisfied with just solving the outcomes
• Balancing Stakeholder- You have a proven ability to influence, with varying levels of seniority within an organization

How You'll Make an Impact

• You will manage the business relationships between Babylist and its third party logistics (3PL) partners to ensure on time order fulfillment.  You will be able to influence 3PL counterparts to address and correct order issues in a timely manner.
• You will be able to leverage your previous pick, pack, and ship experience to identify fulfillment process issues and advise 3PL partners on appropriate corrective actions and continuous improvement initiatives.
• You will work to develop a high performing outbound operations team focused on providing an outstanding order experience for our customers. 
• Develop and implement order fulfillment standard operating procedures for each Babylist distribution partner facility.
• Create productivity dashboards to monitor real time status of outbound orders, communicate order KPIs, and provide strategic recommendations for continued on time order fulfillment.
• Develop and implement escalation and resolution procedures for late orders.
• Conduct weekly root cause analysis for mis-picked and mis-shipped orders and implement corrective actions to prevent future occurrences.
• Identify operational areas for continuous improvement across the Babylist order fulfillment network.
• Develop communication systems between 3PL partners, Drop Ship partners, Babylist HQ and remote operations teams regarding order delays, system issues, etc.
• You will coach and develop members on your team by setting clear goals and by providing regular feedback and training for each team member’s professional growth.   

Why You Will Love Working At Babylist

• We are a remote first company and invest in infrastructure you’ll need to be supported and successful: tools, opportunities to connect with colleagues, and a stipend to help you set up your office
• We build products that have a positive impact on millions of people’s lives
• We work at a sustainable pace which means work/life balance is a real thing here
• We believe technology and data can solve hard problems 
• We believe in exceptional management 
• We are committed to providing an actively antiracist organization and doing the work to support differences of all kinds
• We offer competitive pay and meaningful opportunities for career advancement
• We have great benefits like company paid medical, dental, and vision, a generous paid parental leave policy, and 401k with company match
• We care about employee wellbeing with perks for physical, mental and emotional health, parenting, childcare, and financial planning

If your experience is close to what we’re looking for, please consider applying. Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply.

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