Owner Support Specialist

Why Vacasa
Here at Vacasa, we help travelers experience unforgettable vacations. When you grow as quickly as we have been, every day is an exciting one. We embrace opportunities and have a tendency to hand out responsibilities to our employees to see how they can stretch and challenge themselves. This is a place to grow as an individual, and to be part of our collective growth as a company and a team...and so far, it's been an unbelievably rewarding journey together.

We’re searching for new employees who can contribute to our most important asset, our culture. We’re looking for people who are excited to embody our values every day as part of the team.

Why Owner Account Support at Vacasa
Our team has a passion for solving problems, building relationships, and making Vacasa fun! We are a team dedicated to supporting and maintaining strong relationships with Vacasa’s major stakeholders-our owners. Our team also supports our local staff to give them the tools they need to have strong owner relationships. 

What we're looking for
We’re seeking self-motivated, detail oriented candidates to provide account support to our large and quickly growing portfolio of vacation homeowners.  In this role, you will assist owners in finding resolution to their account-related questions.

What you'll do
A skilled Account Specialist will respond to owners and field staff regarding rates, contracts and other account queries. You will be responsible for making sure our owners get fast, professional answers to their often complicated questions.

This individual will:
Be at the forefront of the company working in a fast-paced, dynamic environment as the go-to person for our owners and field staff.

Work alongside and collaborate with our many internal departments to provide information back to owners on a regular basis.

Answer questions or concerns about homeowners accounts, including:

• Revenue management and property performance
• Finances 
• Calendar management 
• Account-related programs
• Online account 
• Contracts

Skills you’ll need:

• Outstanding verbal and written communication skills
• Comfortable answering a high volume of calls (80% or more phone work)
• Excellent organization and time management skills
• Ability to handle difficult conversations with grace
• Creative problem solving
• Comfortable using G Suite
• Adaptability in a fast paced and constantly changing work environment
• Work effectively both independently and as a member of the team
• Ability to multi-task and use a variety of systems and tools
• Ability to work from home and resides in one of the followings states: AK, AL, AZ, CA, DE, FL, GA, HI, ID, IL, LA, MA, MD, ME, MI, MN, MO, MT, NC, NH, NM, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, VT, WA, WI, or WY

Working hours

• The shift for this role will be 9am - 6pm Pacific standard time.

What you’ll get

• Health/dental/vision insurance—100% coverage option 
• Employer Sponsored & Voluntary Supplemental Benefits
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute 
• Health & Dependent Care Flexible Spending Accounts
• Paid vacation & sick days
• Paid holidays 
• Paid parental leave after one year of tenure 
• Employee Assistance Program
• Career advancement opportunities
• Employee discounts 
• All the equipment you’ll need to be successful
• Great colleagues and culture

Please visit our careers page to review our full benefits offerings

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law.

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

An offer of employment for this role will be contingent upon the successful completion of a background check.
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