Parcel Operations Manager - On-site - Riverview FL

The Parcel Operations Manager is a hands-on operator responsible for executing and scaling BG Parcel Services program onboarding and ongoing program operations. This role owns the day-to-day work to move customers from “sold” to “live” partnering with Sales on onboarding handoffs and participating in customer calls as needed to capture implementation requirements drive readiness and ensure a clean go-live. This role also owns weekly customer billing operations end-to-end partnering with Finance and other internal teams to ensure accurate timely invoicing and to resolve recurring billing issues. Success is measured by speed-to-live operational accuracy billing quality and customer adoption.

KEY RESPONSIBILITIES:

ONBOARDING AND PROGRAM EXECUTION

• Own onboarding execution from kickoff to go-live including intake of the Sales handoff requirements capture readiness validation and go-live coordination.
• Partner with Sales on the transition from sales process to onboarding execution; participate in customer calls as needed to clarify workflows data sources and implementation constraints.
• Maintain onboarding trackers status updates risks and next steps; drive follow-ups to keep work unblocked.
• Coordinate internal stakeholders (Sales Finance Implementation IT/BA Product/Analytics) to deliver a clean repeatable onboarding experience.

INTEGRATION SCOPING AND IMPLEMENTATION DISCOVERY

• Translate Sales handoff details and/or customer working sessions into implementation requirements (files mapping credentials configurations reporting) and drive those requirements through internal teams to completion.
• Document requirements and scope for integrations and operational setup; escalate risks and gaps early.
• Support test/validation cycles for rating labeling and billing data flows; confirm go-live criteria are met.
• Coordinate with external tech partners to ensure requirements file delivery and billing readiness standards are met.

PRICING ANALYSIS AND CONTRACT SUPPORT

• Support pricing analysis and proposal buildouts (zones services DIM impacts fuel accessorials) using BG tools and templates.
• Assist with customer contract exhibits and operational requirements by translating contract language into executable onboarding tasks.
• Maintain and improve internal pricing and onboarding tools/templates to reduce cycle time and errors.

TRAINING DEMOS AND ENABLEMENT

• Deliver onboarding trainings and product/process demos for customer stakeholders and internal teams.
• Create and maintain enablement assets (SOPs checklists job aids) to reduce tribal knowledge and support scale.
• Support Sales execution with operational clarity on what is required to go live and what timelines are realistic.

BILLING OPERATIONS AND CUSTOMER INVOICING OWNERSHIP

• Own weekly customer billing operations end-to-end for BG Parcel Services coordinating inputs validation issue resolution and on-time delivery in partnership with Finance and other internal teams.
• Define manage and continuously improve billing readiness checks (file formats GL coding requirements data validation discrepancy investigation and documentation).
• Serve as the operational owner for recurring billing issues driving root-cause fixes across teams and preventing repeat defects.
• Build repeatable SOPs templates and controls so billing and onboarding do not depend on tribal knowledge.

REPORTING AND CONTINUOUS IMPROVEMENT

• Track and report operational KPIs (days-to-live onboarding backlog billing issue cycle time adoption milestones).
• Identify root causes of recurring issues and implement process improvements that reduce manual effort.
• Prepare periodic summaries for senior management on onboarding progress operational performance and key risks (not the primary focus of the role).
• Support program documentation and change management as BG Parcel Services evolves.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in business supply chain logistics analytics or related field (or equivalent experience).
• 5+ years of experience in small parcel operations parcel technology/audit 3PL parcel carrier operations or similar roles.
• Strong working knowledge of small parcel rating and invoicing concepts (zones DIM fuel accessorials earned discounts).
• Advanced Excel skills and comfort working with messy operational data; ability to summarize insights clearly.
• Proven ability to translate handoffs and customer conversations into clear requirements and action plans.
• Strong organization and follow-through; ability to manage multiple onboarding streams simultaneously.

PREFERRED QUALIFICATIONS

• Experience supporting parcel onboarding implementations integrations file mapping or operational configuration.
• Familiarity with TMS / parcel audit platforms rating engines and shipping/label workflows.
• Experience with Salesforce Power BI/Tableau Power Query or similar tools.
• Comfort working cross-functionally with IT Finance and Operations in a fast-moving environment.

CORE COMPETENCIES

• Hands-on execution and ownership mindset (doer).
• Customer-facing communication and stakeholder management.
• Analytical thinking with practical problem solving.
• Process discipline and continuous improvement.
• Ability to own outcomes through influence (cross-functional execution with Sales Finance IT/BA and Implementation).

WORK ENVIRONMENT

• This role is primarily remote and requires frequent collaboration across time zones. Occasional travel may be required for team meetings customer onboarding support or program initiatives.

What We Do

BlueGrace® helps businesses better understand and optimize their transportation programs by combining smarter analytics with advanced technology committed service and innovative freight programs. Our typical clients operate growing businesses with transportation functions that have exceeded internal capacity access to technology resources and experience to effectively manage day-to-day transportation function on their own. Additionally we assist clients looking to minimize transportation related costs as a way to increase their market competitiveness. Founded in 2009 BlueGrace Logistics is one of the largest third-party logistics (3PL) providers in the United States. With over 500 employees and working with over 10000 customers to provide successful shipping solutions the company has achieved explosive growth in its 10-year operating history. Backed by a $255 million investment by private equity firm Warburg Pincus the company operates 12 locations nationwide and its headquarters are in the sunny Tampa Bay area of Florida. For more information visit www.mybluegrace.com.

Why Work With Us

At BlueGrace we invest in your potential from day one through world-class training and hands-on learning. Recognized for our award-winning culture we empower you to take ownership of your career embrace challenges and grow in an environment built for collaboration and success.

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