Partner Support Manager, gUP Partner Enablement (Japanese, English)

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 5 years of experience in a project/program management, consulting, or client facing role.
  
• Ability to communicate in Japanese and English fluently to support client relationship management.
  

Preferred qualifications:

• 3 years of experience in operations management (i.e., process improvement, operational reviews, optimizing workflows, etc.).
  
• 3 years of experience managing projects and working with analytics or SQL.
  

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

In gTech Users and Products (gUP), our mission is to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).

Responsibilities

• Support updating of existing solution content or create repeatable content (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure effective documentation of repeatable solutions for telco, ecommerce, and retail partners in region to adopt.
  
• Help generate partner insights and participate in business reviews with partners to formulate partner strategies, with minimal guidance.
  
• Manage project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and project documentation for new device launches.
  
• Execute solutions, with occasional support from peers/community, based on user/partner/client business objectives and technical requirements that have been previously defined, developed, and approved.
  
• Help identify trends of solution issues across users/partners/clients and collaborate with internal teams to mitigate risks in the future with some guidance.