Partner Support Operations Engineer

Position Summary:

Pax8 is in search of a skilled and motivated Partner Support Operations Engineer to join our expanding team. The ideal candidate should have a background in managing and administering a variety of SaaS platforms and will have strong problem-solving skills to support our global teams. This individual will also be a key component for driving automation initiatives and ensuring successful integration of tools and systems within the Partner Support tools & technology ecosystem.

Essential Responsibilities:

• Configure, manage, and administer a multitude of SaaS platforms for our global teams, including but not limited to: Talkdesk, Observe.ai, SharePoint Online, Zilla Security, and Power Automate
• Serve as the go-to resource for addressing issues and assisting with Talkdesk issues
• Assist with Technical Systems training for the Partner Support organization
• Assist with user access needs, permissions management, and collaborate on security & compliance-related tasks
• Discover and drive automation efforts to boost organizational efficiencies
• Develop, update and maintain documentation related to systems within the Partner Support organization
• Plan, propose, and carry out projects with limited supervision
• Efficiently manage time and diligently document work-related tasks and progress
• Aid audit and security efforts while working closely with relevant teams
• Act as a technical liaison for regional Partner Support teams and their leadership
• Assist with the analysis and recommendation of system improvements

Ideal Skills, Experience, and Competencies:

• 4-5 Years of experience managing, deploying and consulting on technical business systems (Networking, UCaaS/CCaaS, SaaS, etc)
• A strong desire to learn and document new systems and tools
• Demonstrated experience in migrating business technologies between various products or environments
• Working knowledge and understanding organizational management using Office 365 from an enterprise perspective
• Exposure to working in a multitude of business environments between small to enterprise level organizations
• Reviewing, Revising and Improving current systems to drive user experience and performance
• Proven experience collaborating with a diverse range of departments, stakeholders, and/or 3rd parties
• Familiarity with APIs and working with common scripting languages is a plus (javascript, python, powershell)
• Occasional work outside of standard business hours is required (as needed on a project basis)

Required Education & Certifications:

• B.S. of Information Technology or equivalent work experience

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