Patient Representative

MINIMUM QUALIFICATIONS GS-07: One year of specialized experience that equipped you with the knowledge, skills, and abilities to successfully perform the duties of this position, and that is typically in or related to the position. To be creditable, specialized experience must have been equivalent to at least the GS-05 grade level in Federal service. Specialized experience includes: providing administrative support to a medical office/clinic; acting as the first point of contact for phone calls and visitors; using and understanding medical terminology; and using a computer to perform administrative duties. This experience must be detailed in your resume to receive credit. ~OR~

A bachelor's degree with SAA fully qualifying. Applicants who wish to apply under this provision must submit proof from their educational institution that they meet one of the criteria listed below. To qualify for SAA, applicants must have completed all the requirements for a bachelor's degree in a curriculum that is qualifying for the position to be filled and meet one of the following:

1. Rank in the upper one-third of your class in the college, university, or major subdivision.
2. A grade-point average of "B" (a GPA of 2.95 or higher out of a possible 4.0) for all completed undergraduate courses, or those completed in the last two years of undergraduate study.
3. A grade point average of "B+" (a GPA of 3.45 or higher out of a possible 4.0) for all courses in your major field of study, or those courses in your major completed in the last two years of undergraduate study.
4. Membership in a national honor society (other than freshman honor societies) recognized by the Association of College Honor Societies. For a list of recognized honor societies please visit http://www.achsnatl.org/quick_link.asp.

For more information regarding SAA please visit http://www.opm.gov/qualifications/SEC-II/s2-e5.asp#e4f. ~OR~

One full year of graduate education that demonstrates the knowledge, skills, and abilities necessary to do the workA Ph.D., equivalent doctoral degree, 3 full years of progressively higher-level graduate education leading to such a degree, or an LL.M. in a related field that demonstrates your ability to perform the duties of this position. One year of full-time graduate education is the number of credit hours that the school attended has determined to represent 1 year of full-time study. If that information cannot be obtained from the school, 18 semester hours should be considered as satisfying the 1 year of full-time study requirement. Part-time graduate education is creditable in accordance with its relationship to a year of full-time study at the school attended. Transcripts required. ~OR~

An equivalent combination of specialized experience and graduate education that demonstrates your ability to perform the duties of this position. Your experience must be detailed in your resume and transcripts required.

MINIMUM QUALIFICATIONS GS-09: One year of specialized experience that equipped you with the knowledge, skills, and abilities to successfully perform the duties of this position, and that is typically in or related to the position. To be creditable, specialized experience must have been equivalent to at least the GS-07 grade level in Federal service. Specialized experience includes: providing administrative support to a medical office/clinic; acting as the first point of contact for phone calls and visitors; experience in service recovery for a health care system; using and understanding medical terminology; and using a computer to perform administrative duties. This experience must be detailed in your resume to receive credit. ~OR~

A master's degree, equivalent graduate degree, 2 full years of progressively higher-level graduate education leading to such a degree, or an LL.B. or J.D. in a related field that demonstrates your ability to perform the duties of this position. One year of full-time graduate education is the number of credit hours that the school attended has determined to represent 1 year of full-time study. If that information cannot be obtained from the school, 18 semester hours should be considered as satisfying the 1 year of full-time study requirement. Part-time graduate education is creditable in accordance with its relationship to a year of full-time study at the school attended. Transcripts required. ~OR~

An equivalent combination of specialized experience and progressively higher-level graduate education that demonstrates your ability to perform the duties of this position. Your experience must be detailed in your resume and transcripts required.

MINIMUM QUALIFICATIONS GS-11: One year of specialized experience that equipped you with the knowledge, skills, and abilities to successfully perform the duties of this position, and that is typically in or related to the position. To be creditable, specialized experience must have been equivalent to at least the GS-09 grade level in Federal service. Specialized experience includes: providing administrative support to a medical office/clinic; acting as the first point of contact for phone calls and visitors; experience in service recovery for a health care system; knowledge of Veteran services, benefits, and programs; using and understanding medical terminology; and using a computer to perform administrative duties. This experience must be detailed in your resume to receive credit. This experience must be detailed in your resume to receive credit. ~OR~

A Ph.D., equivalent doctoral degree, 3 full years of progressively higher-level graduate education leading to such a degree, or an LL.M. in a related field that demonstrates your ability to perform the duties of this position. One year of full-time graduate education is the number of credit hours that the school attended has determined to represent 1 year of full-time study. If that information cannot be obtained from the school, 18 semester hours should be considered as satisfying the 1 year of full-time study requirement. Part-time graduate education is creditable in accordance with its relationship to a year of full-time study at the school attended. Transcripts required. ~OR~

An equivalent combination of specialized experience and progressively higher-level graduate education that demonstrates your ability to perform the duties of this position. Your experience must be detailed in your resume and transcripts required.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.