Patient & Site Operations Coordinator

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Patient & Site Operations Coordinator based in United States.

This role serves as the operational backbone of a rapidly scaling network of clinical treatment sites, ensuring that patients move seamlessly through scheduling, intake, treatment sessions, and follow-up care across multiple locations. You will coordinate real-time operations between remote teams and in-person clinics, supporting high-quality patient experiences while maintaining strict regulatory and program compliance. The position requires strong expertise in Spravato® (esketamine) clinic operations and a deep understanding of patient flow, REMS requirements, and behavioral health workflows. You will act as a critical connector between clinical teams, operations, revenue cycle, and product stakeholders. A key part of your impact will be ensuring consistency, efficiency, and compliance across all sites in the network. This is a highly detail-oriented and mission-driven role in a fast-scaling healthcare environment where operational excellence directly impacts patient outcomes.

• Coordinate day-to-day operations across multiple Spravato treatment sites, including patient scheduling, session flow, and throughput management across locations.
• Manage intake processes, insurance prior authorizations, and REMS-required documentation to ensure compliance and timely patient access.
• Serve as a primary operational contact for patients, supporting scheduling, preparation, and program-related inquiries.
• Monitor and ensure ongoing compliance with Spravato REMS program requirements across all sites, identifying gaps and partnering with clinic teams to resolve issues.
• Oversee supply and inventory tracking, including Spravato medication stock and clinical equipment, ensuring timely replenishment across sites.
• Track patient outcomes, attendance, and session completion metrics to support reporting and operational visibility.
• Collaborate with site setup, revenue cycle, and clinical operations teams to implement workflow improvements and escalate patient or site-level issues.
• Troubleshoot real-time operational challenges such as scheduling conflicts, no-shows, and clinical escalations across the network.
• Support onboarding and training of new clinicians and partner sites into established operational workflows.
• Provide input to product and systems teams based on frontline operational experience to improve tools and processes.

Requirements:

• 2+ years of direct, hands-on experience working in a Spravato® (esketamine) clinic environment.
• Strong understanding of REMS requirements, esketamine administration protocols, and associated compliance standards.
• Proven experience managing patient scheduling, clinical operations, and multi-patient workflows in a fast-paced healthcare setting.
• Familiarity with EHR systems, scheduling platforms, and insurance prior authorization processes.
• Strong organizational and multitasking skills with the ability to manage multiple sites and patient flows simultaneously.
• Excellent communication skills, with the ability to interact effectively with patients, clinicians, and cross-functional teams.
• High attention to detail with strong adherence to documentation and compliance standards.
• Ability to work remotely while coordinating real-time, on-site clinical operations.
• Experience in multi-site behavioral health or psychiatric care environments is a plus.
• Prior exposure to onboarding or training clinical staff in operational workflows is an advantage.

Benefits:

• Comprehensive medical, dental, and vision insurance coverage.
• Unlimited PTO with strong encouragement for rest and well-being.
• Hybrid flexibility with access to a collaborative in-person office environment (for eligible locations).
• Opportunity to contribute to innovative mental health treatment delivery models.
• High ownership role with rapid career growth potential in a scaling healthcare organization.
• Direct impact on improving patient access and outcomes in advanced behavioral health treatments.
• Exposure to cutting-edge clinical operations and healthtech innovation.
• Inclusive, mission-driven culture focused on improving mental health care delivery.