Patient Support Advocate - Phoenix

Join Village Medical as a Patient Support Advocate in West Valley, AZ.

*This position offers a remote/hybrid structure, but does require a presence in the West Valley / Phoenix area. 

Join the frontlines of today's healthcare transformation.

Why Village Medical?

At Village Medical, we're looking for a Patient Support Advocate to help us transform the way primary care is delivered and how patients are served. As a national leader at the forefront of healthcare, we've partnered with many of today's best primary care physicians. We're equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results.

We're creating care that's more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.

Could this be you?

The Patient Support Advocate is an integral part of the team of professionals caring for patients.  They advocate for patients, by supporting patients with their healthcare coverage. Your role is to provide support for our patients by helping them navigate through insurance benefits, educate them on their plan, properly advise them on healthcare coverage options and assist with any billing questions. Patients navigate through insurance options and bills. They also serve as a key connection to our in-clinic concierge team.

How you can make a difference:

• Have basic knowledge of Medicare, Medicare Advantage and insurance eligibility they have questions or need assistance over the phone or in person with health care coverage, clinical quality concerns, or any other issue that could prevent patients from getting quality, compassionate care
• Provide exceptional, compassionate customer service over the phone
• Educate patients on the importance of primary care provider assignment or Medicare Voluntary Alignment
• Assist with scheduling Medicare Annual Wellness Visits
• Reach out to patients for patient retention efforts
• Support patients with staying engaged with their health care provider by reviewing and understanding the social determinants of health effecting patient outcomes
• Assist and advocate for patients in navigating healthcare resources within and outside of Village Medical
• Educate patients on insurance coverage available through different forms of insurance
• Other duties as assigned

Skills for success:

• Self-motivated: energetic, self-starter; can work autonomously with limited direction.
• Results oriented: bias for action; demonstrated track record of achievement; drive for attainment of superior outcomes.
• Flexible: ably navigates within ambiguity; solution oriented.
• Communication: conveys thoughts and expresses ideas effectively both verbally and in writing; strong presentation skills.
• Collaboration: orientation to team-based work product and results.
• Service: Actively supports others, demonstrates an optimistic, can-do approach to issue resolution.
• Humility: low ego; engenders trust; respectful.
• Highest degree of honesty and fairness

Experience to drive change:

• Customer service mentality and desire to help patients solve problems
• Experience with health insurance and eligibility preferred
• 2+ years of experience working in a call center required, healthcare or health plan industry preferred
• Experience working in a remote (work from home) environment preferred
• High school graduate or GED
• US work authorization
  

How you will thrive:

In addition to competitive salaries, a 401k program with company match, and a valuable health benefits package, Village Medical offers paid parental leave, pre-tax savings on commuter expenses, and generous paid time off. You work in a highly-collaborative, conscientious, forward-thinking environment that welcomes your experience and enables you to make a significant impact from Day 1.

Most importantly, you make a difference. You see a clear connection between your daily work on Village Medical products and services and the advancement of innovative solutions and improved quality of healthcare for providers and patients.

Our unique Village Medical culture – how inclusion and diversity make the difference

At Village Medical, we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at Village Medical are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.