People Experience and Leave Operations Advisor

• Serve as the primary liaison between internal teams and third-party vendors to coordinate leave administration American Disability Act Disability Claims and Workers Compensation.
• Triage and maintains contact with Sedgwick and Hartford Claims Administrator. Build strong partnerships with HR Business Partners Payroll Benefits Operations and leadership teams.
• Facilitate vendor and internal teams alignment meetings to ensure consistent communication and service delivery. -Support change management and communication efforts related to vendor operations.
• Develop and execute change communication plans to ensure clarity and alignment across stakeholders.

• Participate in vendor performance reviews and recommend corrective actions or process enhancements.
• Monitor vendor performance against service-level agreements (SLAs) turnaround times and quality standards.
• Lead performance calibration sessions and quality reviews with vendors and internal stakeholders.

• Ensure vendor compliance with contractual obligations company policies and regulatory requirements.
• Partner with vendors to streamline workflows improve response times and enhance service delivery.
• Support transition activities or process stabilization during operational changes or new process implementations.

• Collaborate with Labor Relations and HR teams to ensure leave practices align with collective agreements company policies and labor standards.
• Serve as a trusted advisor to employees and leaders by providing guidance on leave processes policies and employee support resources.
• Provide guidance on employee leave cases that involve complex labor relations considerations or policy interpretation.

• Conduct regular site visits to assess operational performance process adherence and service delivery standards.
• Support site readiness during launches transitions or new process & vendor implementation.
• Monitor change effectiveness and recommend improvements to increase adoption and engagement.
• Support onboarding reverse training and knowledge transfer activities for new or transitioning site/plant managers people leads and other key stakeholders
• Monitor escalation trends and recommend preventive measures to reduce recurrence

• Bachelor's degree in human resources or business administration or related field preferred.
• 2-4+ years of experience in Leave of Absence administration HR operations employee relations or people experience roles.
• Experience managing vendor escalations and complex employee cases.
• Experience working with external vendors or third-party administrators.
• Experience supporting cross-functional stakeholders in a fast-paced operational environment.
• Proven experience in data analysis reporting and dashboard development using Power BI.
• Strong knowledge and proven experience of Project Management methodologies and Vendor Project implementation.
• Strong understanding of US State and Federal Law.
• Hybrid Set-up: 3 days onsite and 2 days' Work-From-Home
• 20% Travel requirements

What We Do

Mondelēz International Inc. (NASDAQ: MDLZ) is an American multinational confectionery food and beverage company based in Illinois which employs approximately 90000 individuals around the world. Our Purpose Our purpose is to empower people to snack right. We will lead the future of snacking around the world by offering the right snack for the right moment made the right way. Our Brands We’re leading the future of snacking with iconic brands such as Oreo belVita and LU biscuits; Cadbury Dairy Milk Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our People Our 90000+ colleagues around the world are key to the success of our business. Our Values and Leadership Commitments of Love our Consumers and Brands Grow Every Day and Do What's Right shapes our culture – what we believe in stand for and what guides our actions and decisions. Great people and great brands. That’s who we are. Our Strategies We are uniquely positioned to lead the future of snacking with strong leadership in our categories an unparalleled portfolio of global and local brands and a solid footprint in fast-growing markets. Aimed at delivering sustainable growth our strategic plan is centered around three strategic priorities: • Growth: accelerate consumer-centric growth • Execution: drive operational excellence • Culture: build a winning growth culture

Why Work With Us

We offer passionate energetic and curious people a huge choice of careers in our fun fast-paced global business. We operate in four regions: Asia Middle East & Africa; Europe; Latin America; and North America. And in over 80 countries our people are united in a common purpose to empower people to snack right.

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