People Experience Strategy and Planning Lead

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About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
This role will be a key member of the People Experience (PX) organization, supporting the senior team and becoming integrated into all aspects of projects, communications, operations, and strategy for teams across PX.
The role will be involved in PX capacity planning, strategic planning and communications with stakeholders, project leads, the PX org and running the quarterly business review cycle. This includes the coordination of cross-team initiatives and ensuring there is active and effective change management and communications embedded within key initiatives. You will support budgeting, planning cycles, special projects, business reviews and providing a framework and cadence for the PX org to operate effectively and efficiently with clear deliverables and timelines. You will be responsible for ensuring that projects sponsored by the CPO are executed in scope, on schedule and on budget.
The ideal candidate will have excellent organizational and presentation skills, process design expertise, and a proactive working style. While the expectation is that this individual will roll up their sleeves and do the work to ensure operational excellence, they will also be a strategic planner and someone to bring it all together (from ideation through to execution). This individual is able to identify, design, implement, and reinforce the processes and systems that enable the PX team to run smoothly and provide stellar service to Zoomies, candidates and external stakeholders.
Lastly, you will act as a trusted advisor and work closely with the senior PX team, and other cross functional partners including Communications, Finance, Strategy and other teams across Zoom.
Responsibilities:

• Capabilities Management/Thought Leadership
  
  • Display a comprehensive understanding of the Zoom's overall suite of services, operating platform(s), business strategy, vision and priorities by identifying gaps, driving change, and influencing project related decisions to achieve project goals and delivery of desired results
  • Use research and data to help drive insights and make better decisions along with clear rationale
  • Lead the strategy planning process as well as all of the annual operating cadence for the PX organization including which initiatives are prioritized to ensure PX is delivering on the highest needs to the business.
  • Manage budgets, headcount, strategic planning process in support of the annual business cycle
  • Balance priorities, ensuring meetings are optimized (pre-reads, landing decisions and asynchronous work, clear actions items) and advising on how to meaningfully connect with the team
  • Develop tools, frameworks and ways of working that help frame issues, clarify the right path to take and ensure we are listening inclusively to all perspectives
• Program/Project Management
  
  • Drive high-impact cross-team projects as needed at the request of the CPO (especially early on to help provide structure and clarity) to meet the changing business environment and ensure the team is delivering on it's core commitments
  • Contribute to leadership discussions and topics, participating in most relevant meetings and offering synthesized business perspectives relevant to influencing key strategic decisions and alignment
• Communications/Engagement
  
  • Lead the preparation and production of executive presentations, including reviews, all hands meetings, leadership staff meetings, team quarterly business reviews, internal and external speaking engagements, off sites, Board materials and events.
  • Drive internal communications strategy including team emails, websites, newsletters and videos
  • Support communications and engagements with customers, the media and vendor partners
  • Produce regular high quality communications for the CPO through channels like LinkedIn to help position Zoom as a thought leader
• Leadership/Culture
  
  • Ability to frame up complex issues in a simple and compelling manner that help accelerate clarity, progress, accountability and decision making
  • Foster a positive environment by modeling cultural expectations and demonstrative value of solution mind-set and "can do" attitude
  • Identify issues and say what needs to be said to help the PXLT continue to be a high performing team
  • Drive connection across the team through aligned communications and activities

Requirements:

• 10+ years related work experience
• Demonstrated ability to independently move projects forward by gaining true alignment from stakeholders across the company and working in a cross-functional role
• Proven track record of collaborating with cross-functional groups (e.g., Finance, Operations, Sales, IT) to set objectives and produce meaningful results
• Strong organizational and time management skills; ability to multitask
• Able to thrive in a fast-paced environment and successfully manage multiple deadlines and prioritize the most impactful work
• Raises the bar on performance for themselves and team/partners, inspiring others to excellence - lifts those around them
• Takes ownership and follows through on tasks; drives decisions; results- oriented
• Excellent verbal and written communication & presentation skills with all audiences
• Demonstrated analytical and data-driven decision-making skills
• Creative, innovative thinking, intellectual curiosity
• Problem-solving and sound judgment
• Exceptional organizational skills and the ability to multitask with ease; strong project management skills and strong attention to detail

Additional Skills & Qualifications

• Prior experience at fast growing technology company preferred
• Professionalism, integrity, good judgment and respect for confidentiality
• A flexible, can-do attitude that makes you willing (and excited!) to take on new, unfamiliar tasks
• Ability to read, analyze, interpret, and summarize a wide variety of information
• Ability to manage competing demands and deal with non-standard and often unstructured requests on short notice; overall ability to thrive in a fast-paced environment

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [email protected] .
At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here .
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