Phones - Customer Support - LATAM (3440)

ModSquad · Remote

Company

ModSquad

Location

Remote

Type

Full Time

Job Description

ModSquad has partnered with a streaming service similar to Netflix or Hulu, with amazing original content and shows. As a ModSquad team member, you'll use your passion for digital entertainment and customer service to respond to customers via phone and email.

Love getting immersed in the hottest new TV show?
Love getting lost in a good movie? If yes - then we have the project for you!

We are seeking motivated phone mods with a "can do" attitude, willing to go above and beyond and hit the ground running!

Project Hours (all times Pacific):
9 am to 6 pm for phones

Hourly Rate:
To be discussed in the interview phase

Commitment:
20 hours per week
90 days (as needed)

Language:
Primarily English and Spanish

The Ideal Mod:

  • Has strong customer service experience, particularly over the phone
  • Has excellent written and verbal communication skills
  • Has experience using streaming services
  • Is fully flexible and has at least 20 hours of availability each week during the desired times
  • Can begin orientation ASAP if needed
  • Has experience on a multilingual, busy team
  • Is willing to install ModSquad security software on their work computer and a 2FA app on their phone
  • Is willing to field chat, tickets and phone calls
  • Has excellent English & spoken competence

What's In It For You:

  • The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps! 
  • Flexible self-scheduling
  • Access to "Hot Gigs" postings exclusive to the Mod Network
  • Work from home
  • Competitive hourly rate - Discussed during your first interview
  • Paid orientation

Workspace Requirements:

  • Dedicated laptop or desktop computer with Windows 10 or above (Please note: A Chromebook is not sufficient for ModSquad projects.)
  • Quality headset 
  • Quiet workspace to take calls 
  • Willingness to install MSQ security software and 2FA app on phone 

***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

Please note: A Chromebook is not sufficient for ModSquad projects.

Who is ModSquad?
ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we re your squad for the digital world. 

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. 

***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process

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Date Posted

11/07/2023

Views

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