Platform Operations Support Lead

Microsoft's Cloud business is experiencing explosive growth, and the Capacity, Supply Chain & Provisioning (CSCP) organization is responsible for enabling the infrastructure underlying this growth. Our mission is to deliver the world's computer with an industry-leading supply chain. CSCP is responsible for strategic sourcing, customer demand forecasting, capacity planning and management, supply chain planning and execution, capacity provisioning, and decommissioning and dispositioning of datacenter assets worldwide.
In Microsoft, we are building the world's largest supply chain network (Consortium) that brings together manufacturers, distributors, and system integrators to meet core supply chain needs and systematically drive operational efficiencies and revenue growth through the adoption of blockchain and Microsoft best-in-class products and services. Our team won the 2021 Gartner Power of Profession Award and is expanding to serve more high-profile global customers across industries.
We are looking for a Technical Program Manager with platform support experience who can own and drive the run operations for distributed blockchain solutions for Microsoft's Hardware supply chain. A person in this role would maintain operation and compliance of the Azure subscriptions which support Microsoft's supply chain operations. They would provide technical guidance for partners utilizing the blockchain solution. And they would own the strategic roadmap for ongoing cloud and blockchain system improvements.Responsibilities

• Manage the platform development process to help drive decisions that align with the long term strategy and requirements for key delivery projects
• Drive close collaborating of planning and execution across multiple development workstreams
• Serve as the interface between development teams to resolve cross functional issues and decisions
• Provide technical project and program management for a cross-functional, highly visible team to drive operational excellence across development operations, tools and systems, including Azure and Azure DevOps
• Support key customer and partner engagement technical evaluations, planning, deployment and adoption to cultivate customer success
• Collaborate effectively and inclusively with colleagues across the company, to drive clarity, generate energy, and deliver results
• Monitors application performance and identifies application failures, and maintenance requirements
• Owns the governance and evolution of incident management policies and procedures for support operations.
• Ensures that application failures are triaged and resolved in accordance with Service Level Agreements.

QualificationsRequired Qualifications:

• Bachelor's OR Equivalent experience
• 3+ years of experience with program management, product management, and software engineering including Azure DevOps
• 2+ years prior product, customer support and/or technical support experience.

Preferred Qualifications:

• 8+ years of experience with program management, product management, and software engineering
• 5+ years experience in technology solutions, architecture, and application development, including e.g., Azure, DevOps, or Blockchain
• Experience in IT application support operations, including Incident Management, and triage policy management
• A solid understanding of technical engineering principles and software development best practices
• Strong people and communication skills, including the ability to clearly express technical concepts in verbal and written form, as well as comprehend and assimilate technical concepts across multiple disciplines
• Experience with Agile or similar iterative work planning & delivery methodology

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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