POCT Account Manager

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• Excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as the best place to work for diverse, working mothers, female executives, and scientists.

Abbott Rapid Diagnostics is part of Abbott's Diagnostics family of businesses, bringing together exceptional teams of experts and industry-leading technologies to support diagnostic testing which provides important information for the treatment and management of diseases and other conditions.

The Opportunity

The position of POCT Account Manager is within our Toxicology business unit. This role will be responsible for building and sustaining relationships and supporting the growth of POCT Toxicology Workplace clients that have the largest growth potential and those with historical expectations of concierge service provided to them. The POCT Account Manager will serve as the liaison between Abbott and assigned clients, using a consultative approach to manage and up-sale the account to exceed client needs while focusing on operational excellence. This requires daily interface with all internal groups and client contacts at all management levels including executive support. The POCT Account Manager must adhere to deadlines and be willing to lead and facilitate special projects, as needed.

What You'll Work On

• Perform customer troubleshooting, follow-up calls, visits, and support to accounts to ensure retention, and increase growth, volume, and utilization of eScreen products.
• Lead account renewals and value-based pricing delivery for the customer base.
• Execute goal and objective strategies as established by National Accounts leadership.
• Create, coordinate, and perform training session(s), for accounts to meet their needs.
• Maintain up-to-date knowledge of all product and service offerings.
• Introduce marketing efforts to generate new business and grow existing accounts.
• Review and provide data reporting and analysis to the client for their use and to identify changes in business trends that may indicate service opportunities.
• Articulate account details regarding account productivity, which is growing and which is declining, and the reasons for the change.
• Use customer relationships to promote additional products and services to influence account retention and volume growth over the prior year.
• Maintain up to a 30% travel schedule.

Required Qualifications

• Bachelor's degree or equivalent combination of education and work experience required.
• 3-5 years of professional experience required.
• Experience with managing customer relations via phone, email, and in-person daily.
• Proficient use of Microsoft Office, including Excel (creating/maintaining spreadsheets), digital conference applications (e.g.: WebEx, Skype, etc.), CRMs, and similar platforms to track projects and document details

Preferred Qualifications

• Experience in drug testing or Occupational Health-related account management.
• Experience with managing customer relations via phone, email, and in-person daily.
• Knowledge of Abbott Workplace products and software applications.
• Detail-oriented professional with strong time-management skills and the ability to work independently and collaboratively.

KNOWLEDGE:

• Knowledge of Abbott products and software applications is a plus.
• Must have proven skills and experience in extensive interactive client relationships
• Needs to understand data and be able to analyze and articulate data findings to internal and external leadership
• Must be an extremely organized person who can manage several open issues and continue to work on them until closed with a resolution; while working on all special projects
• Must be a disciplined note-taker with strong attention to recording all applicable details of a project and all daily issue-resolution situations
• Must have strong time-management skills to be able to perform required daily activities, take on new issues, and complete other duties
• Must have good oral and written communication skills
• Exceptional time management skills and ability to self-motivate.
• Track record of goal achievement

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which

provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to

Abbott for diverse opportunities with a company that can help you build your

future and live your best life. Abbott is an Equal Opportunity Employer,

committed to employee diversity.

The base pay for this position is

$56,700.00 - $113,300.00

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Sales Force

DIVISION:

TOX ARDx Toxicology

LOCATION:

United States > Richmond : 9201 Arboretum Parkway

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 25 % of the Time

MEDICAL SURVEILLANCE:

No

SIGNIFICANT WORK ACTIVITIES:

Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf