Pre-Sales Solution Specialist (m/f/x)

commercetools - we are:

• The competitive sort: We didn’t become the fastest growing, highest ever valued SaaS software company in digital commerce with nearly 100% year-over-year growth by sitting on the sidelines.
• Inspired: Continually exploring what’s possible — the innovators of headless commerce, the visionaries behind MACH — our patented tech has radically disrupted the world of enterprise ecommerce software - and we are just getting started. 
• Valued: Smart, strong, passionate individuals hailing from over 50 countries across the globe, speaking over 43 languages, and collectively embracing diversity, encouraging inclusion, and fostering a culture of caring.
• Driven: We push the limits, technology, and ourselves to retain the trust of some of the world’s leading and fastest growing brands every single day.

The Opportunity:

Our Solution Architect is a leading contributor individually and as a team member, providing direction and mentoring to others. This person will interact with the sales team to architect the solution, and develop and execute solution strategies for the market, including managing solution opportunities to obtain appropriate and necessary resources for all qualified opportunities. They will lead teams in the sales process for establishing market visibility and deal visibility, and may provide training to field sales teams on the industry and solutions we provide. This person will present and/or demonstrate our solution to high-level clients and industry conference attendees, building and maintaining a strong network and up-to-date industry and product knowledge in the process. The nature of this work is non-routine and very complex, involving the application of advanced technical and business skills in the area of specialization.

We have 4 levels of Solutions Engineers at commercetools, so if you have more or less experience than described, please don't hesitate to apply, and we will adjust the role accordingly upon an offer. 

Your Mission: 

• Be an integral member of the team to identify and qualify business opportunities and develop a strategy to resolve technical matters
• Articulate the vision of commercetools to our prospects in making the best use of our cloud-native, microservices-based, API-first technology, and headless platform
• Advise and guide our customers in developing their future technology and e-commerce stack on top of commercetools
• Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution using best practices
• Own the technical relationship with commercetools prospects, including managing product and solution briefings, proof-of-concept work, and the coordination of additional technical resources
• Help understand the business value of new features for our customer’s business cases
• Collect and communicate customer input and requirements for the new feature development into our Product teams
• Collaborate with multiple internal teams to deliver expertise and help our customers reach their goals
• Support our customers in growing their business on top of our platform

What you need to succeed:

• At least five years of experience in technical consulting, training, pre-sales or other customer-facing tech roles, previous consultative selling experience preferred
• Recent and relevant retail or eCommerce experience is required
• A blend of business and technical knowledge to work with multiple types of customers
• A confident and convincing approach with a high degree of customer orientation
• Ability to communicate and present information in a professional manner to people at all levels
• Structured and effective working style, both independently and in a team
• Team player who loves to work in an international and growing tech company with onsite as well as distributed team members across the globe
• Willingness to travel, but like you, we don't know what this will look like going forward. We're flexible in how we think about this, and an ideal candidate will be as well.

We care about your Growth and Well-being

☀️ Remote Work: Up to 60 days/year from a country different from your base country  

💻 Open Learning & Development Budget

📚 ct Academy: Regular internal training sessions

🙌 Our Benefits: Fruit baskets and kicker tables were yesterday - check out our benefits here

⌚️ Flexibility: Morning person or night owl? We believe in outcome and motivated employees

🚀 Mindset & Growth: A diverse workspace with an open, international culture & learning environment

Are you ready? Come grow with us!

We are all different and that is what makes us stronger! We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company better.

commercetools celebrates being a diverse environment and is proud to be an equal opportunities employer. If your professional profile aligns with our specific hiring requirements and company culture, then we encourage you to apply. We will assess your competencies, future potential, approach to learning and self-development and passion, and not your age, color, national origin, religion, gender, gender identity or expression, sexual orientation, familial status, genetics, or disability.