Pre-Sales Sr. Engineer Lead - Mobile Video (Western Region)

Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department Overview

This Sales Engineer Department is a segment of the Motorola Mobile Video Portfolio. This team focuses on Body Worn Camera and In Car Video Systems, License Plate Readers (LPR) and Backend Software.
Job DescriptionThe Pre-Sales Sr. Engineer Lead will provide technical pre-sales support to a variety of stakeholders to include: prospective customers, Motorola sellers, and third party sellers. This role requires a demanding pace and an individual with strong attention to detail, strong communication skills, someone who is technically astute, and has a personality that can build and foster strong relationships within a professionally diverse stakeholder group. This role designs and supports the sale of mobile video and network solutions for customers. The sales engineer will be familiar with all technical aspects of the solutions and services sold under the Motorola mobile video business. This is a position for someone with both technical knowledge and sales skills.The Pre-Sales Sr. Engineer Lead will be responsible for but not limited to the following: 

• Provide pre-sales technical support for the video solution products and back office products, particularly those related to our video evidence management system and the back office needed to support them
• Support customers in North America
• Support Regional Sales Managers/MRs and Proposal Writers to architect, propose, present, and finalize the needed back office components for our solutions
• Maintain a high level of up-to-date sales and technical product knowledge, including servers, storage, cloud storage (Azure), Wi-Fi and LTE technologies - particularly as it relates to our video evidence management systems
• Architect back office solutions in accordance with our hardware, network, and infrastructure requirements for the sales team and RFP responses. Detailed understanding of customer needs and operating procedures is a must in order to engineer systems to properly meet customer needs
• Present our Video Evidence Management solutions to prospects and customers
• Interface with potential customers via telephone/web meetings and/or face-to-face at customers’ sites
• Maintain an up-to-date understanding of industry trends, technical developments and competitive offerings that affect target markets
• Partner with the sales team to communicate how Motorola’s optimal video hardware/software capabilities translate into real world value and efficiency
• Share valuable field insight with the sales, product, and engineering team to ensure perpetual product improvements and evolution

Qualifications:

• Bachelors Degree or equivalent knowledge/experience; Preferred emphasis in Electrical, Wireless, Computer, Network Engineering or Computer Science
• 4+ years of experience in one or more of the following: Sales, Engineering or Solutions Architecture
• Strong adaptive skills, and the ability and desire to keep up with the latest new technologies
• Excellent customer relations skills
• Proven application of sound troubleshooting strategy under conditions of critical severity with large enterprise customers and/or mission critical organizations
• Professional experience providing technical support through phone, email, and remote support channels
• SQL Server Databases – installation, management, and data management
• Microsoft Active Directory domain environment – both on-premise and Azure as well as Local Directory Services (LDAP)
• Windows Server and desktop client installation and configuration, security, firewalls and routing connectivity
• TCP/IP Networking, routing, and configuration
• Hardware, Software and Network troubleshooting, including server, desktops, switching, and IP connectivity
• Experience and knowledge with automotive wiring, connectivity, and hardware and ability to competently install our video products in a vehicle
• Strong general knowledge of wireless communications fundamentals and voice/data architectures - both public and private (e.g. APCO P25, LTE, 802.11, 3G/4G) is highly desirable
• Strong written and oral communications skills with the ability to present complex topics to technical and non-technical audiences
• Willingness to think out of the box and challenge the status quo
• Attention to detail and a flawless execution mindset
• Ability or Experience to work and lead a remote team
• Knowledge of RF coverage predictions, traffic/capacity modeling, and related toolsets is an asset
• Ability to work in a team environment and individually as needed
• Ability to handle multiple projects, tasks, and customers at a time
• Well-developed training, sales & presentation skills
• Federal technical sales experience a plus
• Ability to build strong relationships with internal and external stakeholders
• Ability to travel 25-70%
• This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customer.

Basic RequirementsEducation and Required Skills:

• High School diploma or Bachelors Degree in Business, Computer Science, Engineering, or Technology
• 4+ years of experience in one or more of the following: Sales, Engineering or Solutions Architecture
• ​​Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position 

Candidate may reside anywhere in the US with access to a major airport for necessary travel

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Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.

Travel Requirements50-75%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.