PremierOne Records Application Specialist - US Remote

At Motorola Solutions we believe that everything starts with our people. We’re a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration that’s critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

The PremierOne Records Application Specialist plays a pivotal role in comprehending and addressing customers' business requirements for MSI applications. Key responsibilities encompass meticulous documentation of business process requirements proficient implementation of system provisioning adept configuration of workflows and UI and providing comprehensive training on the MSI PremierOne Records Management System. Furthermore this position conducts rigorous testing and troubleshooting of installed systems meticulously documents technical issues for prompt escalation to product and system integration teams and offers valuable feedback for product and process improvements based on client experiences.

Preferred Qualifications:

• Excellent written and verbal skills in order to respond to RFP’s and/or assist in the migration quotes of our current customers. 

• Ability to work a large/complex project independently.

• Create and deliver customized training (both remote and onsite).

• Must be able to execute create review and modify FVTs. 

• Excellent interpersonal communication skills. 

• SME on PremierOne or Flex; CAD RMS or SSRS products. 

• SME on Client Installation of MSI products.

• SME on UCR (NIBRS or SRS).

• Ability to produce and deliver Business Process Review.

• Identifies and mitigates risks and communicates those to management. 

• Creates formal documentation for peers. 

• Trains and mentors new employees.  

• Primary point of contact for application related issues. 

• Works with Product Management to communicate enhancement requests.  

• Ability to provide all required customer training without assistance.  

• Must be able to function effectively in a fast paced demanding environment that usually requires the ability to handle a variety of tasks simultaneously.

• Must be able to obtain necessary security clearance as required by government contract.

• Must be  comfortable working in a team environment and understand the contractual obligations as well as personal responsibilities.

• Higher level education (Bachelor's or Associate's degree) preferred.

• Must be able and willing to travel up to 75% of the time. Note: Project assignments can be located anywhere within North America.

• Weekend travel may be required.

• This position is a hybrid position but candidates located in the Central or North Eastern Region are preferred.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $65000 - $75000 USD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

Required Skills:

• High School diploma or Associates or Bachelor's degree with 2+ years experience in one of the following areas: Business Analysis Field Service or Public Safety using one or more of the following: Computer Aided Dispatch (CAD) Record Management Systems (RMS) Jail Management Systems (JMS) or Law Enforcement Records Management Systems (LRMS) required.

• Must be able to obtain a background clearance as required by our government customers.

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Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical Dental Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete this Reasonable Accommodations Form so we can assist you.

What We Do

About Motorola Solutions | Solving for safer Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration that’s critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations.

Why Work With Us

We are a global family of driven dynamic people who inspire and support everyone around us to be the best version of themselves. We embrace a “people first” philosophy – and are committed to creating and maintaining a culture of caring and inclusiveness. Are you ready to join our team and be a part of a close-knit community in a big company?

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