Principal Content Strategist

WHAT IS BOX? 

Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal. 

By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers over 100,000 businesses, including 70% of the Fortune 500 who trust Box to manage their content in the cloud. 

WHY BOX NEEDS YOU 

The Engagement and Education team is focused on ensuring successful adoption for Box customers all over the world. As part of our team you will help us ensure that we build to scale, tackle foundational content creation, organize and deploy challenges across multiple customer touch points.

WHAT YOU'LL DO 

In this role, you will become a leading expert in how Box approaches and deploys content across the customer experience. You will help us set the north star of self-serve content experiences by helping us approach content consistently.

Drive

• Drive large-scale content strategy projects sought at scaling our help and learn ecosystem through self-serve content experiences

• Improve the impact and effectiveness of our content through user research studies, benchmark analysis, data collection, and competitive research

• Use knowledge of learning styles to help teams deliver a variety of content types to reach multiple audiences

• Formalize templates and tools for practicing content strategy at the team level (ex: content audit, data analysis, impact assessments)

Define

• Create process documents, functional specifications, user stories, and other artifacts to describe the intended user experience.

• Develop and maintain taxonomies, metadata models, conditionalization, and classification schemas across our content.

• Define the support content strategy for a given project or product release, collaborating with content teams to develop clear and concise content across multiple touch points

• Collaborate with business analytics to define content KPIs across key journey touch points in order to measure content effectiveness

WHO YOU ARE 

• You're a team player that collaborates well with other support tiers and colleagues of varying experience.

• You have the ability to champion an idea from its early stages through organizational adoption, leading through influence and sound judgement.

• You have familiarity with content across multiple applications, surfaces and outcomes.

• You can offer a content strategy perspective throughout the product development process and release cycles, influencing strategic decisions across and within products to improve the overall experience and ensure consistency across platforms

• You are able to Partner with Product and Technology teams, content administrators, and content developers to assess the current content experiences and determine immediate and long-term needs to support content management, publishing, and reuse.

Fine print:

• 7+ years experience creating product-related content and/or content design

• Master’s degree in Information Science, Library Science, or related field or equivalent experience

• Experience building taxonomies, terminology databases, and thesauri

• Experience creating successful customer-facing content experiences

• Experience with multi-channel content publishing

• Expert at using data, user research, and industry trends to inform content decisions

• Demonstrated experience identifying opportunities to optimize and automate content publishing processes

• Solid understanding of user experience design principles and interaction patterns

• Strong project management skills and self-driven approach to work

BENEFITS 

• Visit this webpage to check out all of our exciting healthcare benefits: https://join.collectivehealth.com/box

• For all other benefits, please check out: Box Benefits + Perks 

EQUAL OPPORTUNITY 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

HEALTH AND SAFETY

To promote the health and safety of all Boxers and our communities, in order to "Go to Work" at Box in the U.S., you must be Fully Vaccinated or have an approved accommodation. "Go(ing) to Work" at Box is defined as visiting a Box office, facility, or co-working site, visiting or meeting in person with fellow Boxers, Box clients and/or customers, vendors, or partners, engaging in business travel, and or participating in any Box-sponsored and/or related activity where others are present.  If you are fully remote and do not "Go to Work,” the vaccination requirement is not applicable.  "Fully Vaccinated" means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen.  If you are unable to get a vaccine due to a medical condition, a sincerely-held religious belief or another legally recognized reason, Box will consider requests for an accommodation.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice.

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